What are the responsibilities and job description for the Scheduling Coordinator - On-Site position at BrightStar Care of Santa Barbara and W. Ventura Counties?
Responsibilities of the Scheduling Coordinator include, but are not limited to the following:
Assist with scheduling, using all technology tools to ensure proper business processes; with oversight by the Lead Scheduler and Customer Care Manager.
Know and schedule the field staff with the right clients.
Communicate with and scheduling staff to meet client care needs and minimize non-billed overtime.
Communicate with clients in a timely manner any schedule changes.
Document interactions through Notifyd and ABS.
Assists with answering the phones, transferring calls, and taking detailed messages.
Greet visitors as they arrive.
Share the responsibility of the field staff on-call phone with the the additional scheduling coordinator and lead scheduler.
Send out On-Call Report next day and document any issues in ABS.
Document and inform Customer Care Manager & Branch Manager of any personnel issues
Monitor and communicate with field staff through email, Notifyd, phone calls, and texts (in emergency)
Office hours/Work from home hours:
Monday - Friday, 8 hours in the office, except when on weekend call the days are: Monday, Tuesday, Wednesday, Friday and Saturday. After training - will be added to the On-Call Rotation.
Benefits:
1. SPTO - available after 90-days, up to 40 hours available in 12-month period
2. PTO benefits available after 1-year, increases each year
3. Eligibility for self-funded quarterly bonus plan - earn up to % of your annual salary, after 90-days
4. Insurance benefits: Health - basic MEC plan, vision, dental - employer paid for employee, after 90-days
5. Life ($25k covered by employer) more availability, short/long term disability - additional coverage available, after 90-days
6. Referral bonuses: Employee/Clients
7. Rewards and recognition program - earn points and redeem for gift cards, gas cards, and more
8. On-call pay
9. Eligible for 401(k) employer match plan after 1-year
Qualifications:
• Flexibility and good time management skills a MUST
• Minimum of one (1) year of documented related experience required
• Ability to work from home; good internet
• Must be detailed orientated and have the ability to work with little supervision
• Excellent organization, planning, and project management skills
• Creative thinking skills required
• Licensed driver with automobile that is insured in accordance with the organization’s requirements
• Self-directing with the ability to work with little direct supervision
• Demonstrate effective oral and written communication skills
• Ability to express spoken and/or written ideas in English
• Treats clients, staff and the public with courtesy, respect and presents a positive public image
• Works as a team member
• Ensures confidentiality and security of the client’s medical information
• CPR
• Neg TB
• Registration on the State’s Home Care Aide Registry (Guardian)
• LiveScan– background check clearance
•Knowledge of HIPPA and healthcare office regulations
Salary : $26
