What are the responsibilities and job description for the IT Help Desk Analyst - Level 1 position at BrightStar Care?
Job Description
Job Description
The Help Desk Department’s mission is to satisfy BrightStar Care’s technical support needs accurately, quickly, and courteously to help ensure Franchisee and Employee satisfaction with the quality and operation of ABS and the related systems.
MAJOR DUTIES AND RESPONSIBILITIES
- Resolve complex application / technical issues
- Needs the ability to adapt and pick up new technology rapidly
- Must be able to troubleshoot and understand upstream and downstream dependencies
- Must be able to be a team player and work within a small team environment
- Respond to requests for systems assistance via phone or electronically through tickets
- Document, track and monitor problems to ensure timely resolution
- Research questions using available information resources
- Must be able to and willing to provide phone support to remote clients
- On call phone support is a shared responsibility of the support team
- Advise users on appropriate action and follow standard help desk procedures
REQUIRED QUALIFICATIONS
EDUCATION
EXPERIENCE
SKILLS / ABILITIES
WORKING CONDITIONS
Candidate must have demonstrated alignment and experience in successfully living the BrightStar Care Core Values :
Equal Opportunity Employer
BrightStar Care is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws. BrightStar Care participates in E-Verify.
Disability Accommodation
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email BrightStarHR@brightstarcare. com.
