What are the responsibilities and job description for the Patient Services Representative position at BrightView LLC?
Overview
Patient Services Representatives are instrumental members of the clinic team, being the first welcoming face to our patients, ensuring a seamless and top-rate in-clinic experience and setting our patients up for a successful start to their recovery journey each and every visit at BrightView.
Responsibilities
- Responsible for maintaining accurate new and current patient accounts, including insurance and billing information.
- Serve as first point of contact for patient inquiries, customer service, and assisting with problem solving any patient issues.
- Schedule and confirm patient appointments.
- Communicate with various teams both within the clinic and with central support regarding patient appointments and follow up needs.
- Collect point of service payments, including patient copays and other forms of patient financial responsibility
- Perform other duties and responsibilities as assigned by site manager
KNOWLEDGE SKILLS, AND ABILITIES
- Excellent verbal and written communication skills
- Strong customer service-centric approach to work, takes initiative to offer solutions to patient inquiries
- Highly empathetic and compassionate to effectively support the recovery journey of BrightView’s patients
- Team-player, able to work collaboratively in a multidisciplinary healthcare environment
- Competent at working with a diverse population of colleagues and patients
- Adaptable and agile within a dynamic work environment
- Technologically capable, comfortable operating in multiple systems for communication and documentation purposes. Familiarity with MS Office software (Outlook, Teams, Word, etc) preferred
- Embraces BrightView’s culture of compliance - operates with a high degree of integrity and compliance to work standards and regulatory requirements
Qualifications
- EXPERIENCE
- 2 years of prior front desk experience preferred.
- EDUCATION:
- High School Diploma or equivalent
We offer competitive compensation packages, comprehensive benefits, and a supportive work environment dedicated to professional growth and development.
BrightView is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment which is free of harassment, discrimination, or retaliation because of age, race, color, national origin, ancestry, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status, or any other status protected by federal, state, or local laws. The company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee of this job. Duties, responsibilities, and activities may change at any time with or without notice.
