What are the responsibilities and job description for the Lead Server position at BRIGHTWATER SENIOR LIVING GROUP, LLC?
Lead Server – Mt. Bachelor Assisted Living and Memory Care (A Brightwater Community)
About Us
Mt. Bachelor Assisted Living and Memory Care, a proud Brightwater community, is dedicated to providing the highest quality engagement, dining, and health support services to our residents. Our team embodies a culture of compassion, teamwork, and excellence, creating an unparalleled experience for those we serve.
We are currently seeking a Lead Server who is passionate about delivering exceptional service and fostering a warm, welcoming environment for residents, guests, and staff.
Position Summary
As the Lead Server, you will be responsible for overseeing dining services, ensuring a high standard of hospitality, and mentoring dining room staff. You will play a key role in providing an outstanding dining experience while maintaining Brightwater’s service standards.
Key Responsibilities
- Provide courteous and efficient meal service to residents and guests.
- Oversee and train dining staff to maintain service excellence.
- Conduct routine staff meetings and training sessions.
- Ensure compliance with food safety and service regulations.
- Monitor and enforce standards for staff performance and customer service.
- Address and resolve any service-related concerns in a professional manner.
- Assist in dining room setup for daily meals, social functions, and special events.
- Maintain accurate POS transactions and process payments.
- Foster a positive dining environment by creating meaningful interactions with residents.
Qualifications
- Previous experience in customer service, senior living, or food service required.
- Leadership or supervisory experience preferred.
- Excellent communication skills (verbal and written).
- Ability to operate POS systems and handle transactions accurately.
- Food handler’s permit required (or ability to obtain one).
- Ability to remain calm and professional in high-pressure situations.
Why Join Our Team?
- A Supportive Culture: Be part of a dedicated team that values respect, integrity, and teamwork.
- Growth Opportunities: Ongoing training and career development in senior living and hospitality.
- Make a Difference: Play a vital role in enhancing the lives of our residents every day.
- Comprehensive Benefits: Competitive pay, benefits, and employee wellness programs.
Commitment to Diversity & Inclusion
Brightwater Senior Living is an equal-opportunity employer. We embrace diversity and are committed to creating an inclusive environment where every team member is valued and supported.
