What are the responsibilities and job description for the Gunsmithing Department Manager position at Briley Manufacturing?
Briley Gunsmithing mainly focusses on general gunsmithing on many makes and models. This can include but is not limited to repair, refinishing, and modification of firearms. This job will entail running the gunsmithing department at Briley, and action as a liaison between the gunsmiths and customers. There are currently 7 gunsmiths that will be directly under the manager. The gunsmithing manager will report to the President as the head of the gunsmithing department. Screw choking, Tube sets, and other firearms related tasks are not directly under the purview of the gunsmithing manager. The gunsmithing manager will handle customer concerns and customer service regarding gunsmithing services.
Duties:
· Manage incoming and outgoing repairs and services:
o Type up incoming job orders and contact customers to confirm work.
o Once each item of work is confirmed – distribute jobs to gunsmiths.
o Perform Status checks with customers.
· Order parts and supplies for Gunsmithing.
· Maintain and order tooling for Gunsmithing.
· Send out Purchase Orders (firearms and parts) to vendors for outside service.
· Manage Gunsmithing Employees
· Answer customer emails about Gunsmithing Services.
· Help Showroom with Quotes, and technical questions.
· Answer calls or emails with Technical Questions.
· Manage Academy Repairs and Communicate with Academy. – We are the warranty center for Yildiz shotguns for Academy.
· Contact customers with quotes on work, and follow up.
· Update turnaround times on board, and in showroom.
Requirements:
· Must be able to use email, Excel, Word, and general computer functions – knowledge of Sage 100 is a plus
· Legible handwriting
· Experience in customer service
· Experience in managing people
Must be able to pass a background check.
Job Type: Full-time
Pay: From $65,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
Shift:
- 8 hour shift
Ability to Commute:
- Houston, TX 77043 (Required)
Ability to Relocate:
- Houston, TX 77043: Relocate before starting work (Required)
Work Location: In person
Salary : $65,000