What are the responsibilities and job description for the Customer Support Specialist position at Brilliance Canada?
Job Summary :
We are growing and hiring Customer Service Representatives to manage incoming customer queries and field questions regarding policy information. You will also process payments, modifications, and escalate complaints across a number of communication channels. A successful candidate would need to be high energy, customer centric, have a friendly demeanor, display empathy, patience and have experience working in the insurance industry, call center and proficient in computers. REMOTE OPPORTUNITY with multiple shift opportunities.
Job Description :
We Are : Covenir is a company with a startup attitude with the support of a corporation. In the last three years we have experienced tremendous growth and have quickly become one of the go to companies for business process outsourcing.
You Are : Someone with a few years of call center / customer service / office support experience or someone with a lot of experience looking to make a career change. You enjoy working a flexible schedule in a team environment around a lot of great people. You need a fast-paced environment where no two days are the same and you understand how to be the face / voice of a company.
Responsibilities Include :
- Work with our insurance provider clients and deliver great overall customer service
- Take in a high volume of calls, communicate via email and letters as appropriate
- Document all client communication across several platforms
- Be the point person for our clients as well as their customers
Qualifications :
Preferred Qualifications :
Things to know :
Worker Type : Number of Openings :