What are the responsibilities and job description for the Customer Service Specialist position at Brilliance.com?
About The Job
JOIN OUR GROWING TEAM AND SHAPE THE FUTURE WITH US!
Job Overview
This role involves handling customer calls with professionalism and a solutions-oriented approach, ensuring exceptional support for luxury products.
Key Responsibilities
Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.
Why Join Us?
JOIN OUR GROWING TEAM AND SHAPE THE FUTURE WITH US!
Job Overview
This role involves handling customer calls with professionalism and a solutions-oriented approach, ensuring exceptional support for luxury products.
Key Responsibilities
- Handle customer calls with professionalism and a focus on solutions.
- Provide knowledgeable support for luxury products.
- Use CRM tools to manage customer interactions efficiently.
- Collaborate using Slack and GSuite for smooth internal communication.
- Enthusiasm and passion for delivering excellent customer service.
- Excellent written and spoken English.
- Familiarity with CRM systems, Slack, and GSuite is a plus.
- Willing to relocate to Boynton Beach FL.
Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.
Why Join Us?
- Job Stability: Over 35 years of market success, offering long-term security.
- Work with a luxury brand that values customers - 3,000 5-star Reviews on Trustpilot.
- Be part of a growing, innovative company in the fine jewelry industry.
- Competitive opportunities for skill development and career advancement.
- Compensation: $35,000.00 - $50,000.00 per year.
- M-F, weekends off.
- Full Time (Dayshift).
- 5 Paid Vacation Days (after one year of employment).
- Paid Legal Holidays (that fall on business days): New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, etc.
- 401K (eligible after six months of employment).
- Access to Health Insurance with Company Contribution.
Salary : $35,000 - $50,000