What are the responsibilities and job description for the Customer Service Specialist position at Brilliance LLC?
JOIN OUR GROWING TEAM AND SHAPE THE FUTURE WITH US!
Job Overview :
This role involves handling customer calls with professionalism and a solutions-oriented approach, ensuring exceptional support for luxury products.
Key Responsibilities :
Handle customer calls with professionalism and a focus on solutions.
Provide knowledgeable support for luxury products.
Use CRM tools to manage customer interactions efficiently.
Collaborate using Slack and GSuite for smooth internal communication.
Requirements :
Enthusiasm and passion for delivering excellent customer service.
Excellent written and spoken English.
Familiarity with CRM systems, Slack, and GSuite is a plus.
Willing to relocate to Boynton Beach FL.
About Us :
Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.
Why Join Us?
Job Stability : Over 35 years of market success, offering long-term security.
Work with a luxury brand that values customers - 3,000 5-star Reviews on Trustpilot.
Be part of a growing, innovative company in the fine jewelry industry.
Competitive opportunities for skill development and career advancement.
Terms :
Compensation : $35,000.00 - $50,000.00 per year
M-F, weekends off
Full Time (Dayshift)
5 Paid Vacation Days (after one year of employment)
Paid Legal Holidays (that fall on business days) : New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, etc.
401K (eligible after six months of employment)
Access to Health Insurance with Company Contribution
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