What are the responsibilities and job description for the Jewelry Customer Care Specialist position at Brilliance LLC?
JOIN OUR GROWING TEAM AND SHAPE THE FUTURE WITH US!
Job Overview:
This role involves engaging with qualified leads to provide guidance and support in their purchase decisions.
Key Responsibilities:
- Work with warm leads to help them make purchase decisions, resulting in a 20% increase in sales conversions.
- Build strong relationships with potential customers, understand their needs, and recommend suitable products, leading to a 15% growth in customer retention.
- Negotiate and close sales deals, process online orders, and update CRM systems like Hubspot, streamlining operations and improving efficiency by 25%
Requirements:
- Excellent Work Ethic: Dedicated and committed to delivering high-quality work consistently.
- Proficient in English: Strong written and verbal communication skills, essential for effective collaboration and client interactions.
- Outstanding Interpersonal Skills: Ability to interact effectively with team members and clients.
- Willing for relocation to Boynton Beach FL.
About Us:
Brilliance.com is a top online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been the highest-rated online diamond store, proudly holding thousands of 5-star reviews.
Why Join Us?
- Job Stability: Over 35 years of market success, offering long-term security.
- Work with a luxury brand that values customers - 3,000 5-Star Reviews on Trustpilot.
- Be part of a growing, innovative company in the fine jewelry industry.
- Competitive opportunities for skill development and career advancement.
Terms
- Compensation: $35,000.00 - $50,000.00 per year
- M-F, weekends off
- Full Time (Dayshift)
- 5 Paid Vacation Days (after one year of employment)
- Paid Legal Holidays (that fall on business days): New Year's, Memorial Day, July 4th, Labor Day, Thanksgiving, Christmas, etc.
- 401K (eligible after six months of employment)
- Access to Health Insurance with Company Contribution
Salary : $35,000 - $50,000
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