What are the responsibilities and job description for the Production Support Manager position at Brilliant Infotech Inc.?
Job Details
Job Description:
- Bachelor s degree in computer science, CIS, MIS, or a related field
- Experience working with Microsoft Application skills particularly with Excel
- Experience with Team Foundation Server (TFS) and ServiceNow
- 5 years of relevant experience managing a production environment
- Experience working in a Microsoft DevOps environment
- Background as a production support manager in an ITIL-based processing environment
- Strong leadership and drive to assist with the implementation and maintenance of ITIL production processes and support standards
- Excellent communication skills
- Experience working directly with executive leadership
- Hands-on management style with the ability to work at and understand the technical aspects of problems that occur
- Outgoing and enthusiastic personality
- Professional business demeanor
- Customer-focused attitude and desire to interface directly with end-user clients
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