What are the responsibilities and job description for the Kitting and Project Fulfillment Supervisor position at Brilliant?
At Brilliant, we help our clients deliver more than just productswe help them deliver experiences. From standard order fulfillment to highly customized kitting and promotional campaigns, we bring precision, care, and hustle to every project.
We're looking for a resourceful and organized Kitting & Project Fulfillment Supervisor to oversee all aspects of our kitting and custom assembly operations. This is a hands-on leadership role responsible for managing people, materials, timelines, and quality for non-standard fulfillment jobs.
What You'll Do
- Lead day-to-day operations for kitting, subscription boxes, gift bundles, promotional campaigns, and custom fulfillment projects
- Plan and assign work to ensure projects are completed on time, within scope, and at high quality
- Coordinate with Inventory, Receiving, and Customer Success to ensure all materials are available and prepped for production
- Supervise a team of associates performing labeling, bundling, assembly, shrink-wrapping, and other manual kitting tasks
- Monitor project timelines, adjust labor as needed, and escalate risks or delays proactively
- Conduct quality checks at each stage of the kitting process and coach the team on attention to detail
- Track production outputs, error rates, and time spent per job to evaluate efficiency
- Maintain an organized project staging area and ensure clear labeling, storage, and documentation
- Partner with operations leadership to continuously improve project workflows and layout
- 3 years of experience in fulfillment, warehouse, or light assembly environments
- 1 years of experience leading kitting, packaging, or custom fulfillment projects
- Detail-oriented mindset with strong organizational and planning skills
- Ability to manage multiple projects with competing deadlines
- Hands-on leadership stylewilling to jump in and work alongside the team when needed
- Proficient with inventory systems, scanners, and basic spreadsheet tools (Excel/Google Sheets)
- Creative problem-solver who thrives in a flexible, fast-paced environment
- Competitive salary and leadership growth track
- Be a core part of a fast-moving company handling unique and high-impact client projects
- Work on custom fulfillment jobs that go beyond the standard pick/pack routine
- Join a collaborative team that values precision, creativity, and hustle
