Director, Delivery Partner, Data & AI

Role Brief – Director, Delivery Partner, Data & AI will lead one large / multiple mid-size HealthCare & Life Sciences programs to deliver large scale, transformative data, Insights and AI programs.

Customer Centricity:

·       Understand your client’s requirements and translate them into relevant solutions

·       You will work towards becoming a trusted partner with your client by regularly engaging with them

·       Drive execution and Delivery excellence

·       Showcase Innovation and thought leadership

Technical / Domain Knowledge:

·       Leverage your knowledge in HealthCare & Life Science domain to consult with clients and help in solutioning.

·       Use your technical knowledge in Cloud Data Platform, Insights and Analytics and AI&ML to deliver world class solutions

·       Invest time to continually upgrade you and your teams technical and functional skills.

Growth Mindset:

·       Support Sales/Customer success teams with developing relevant POVs, Proposals to grow your account/business unit.

·       Work closely with Data & AI data CoEs to build competitive solutions leveraging IP and project accelerators for strong Go to Market messaging.

·       Drive growth by building relationship with client stakeholders

·       Leverage alliance partnership to drive growth

·       Execution and Delivery Excellence

·       Leverage your business acumen to deliver all programs against the financial goals.

·       With Engineering mindset, deliver the programs successfully.

·       Builds and ensures self/team follow best practices, adhering to the processes and proactively identify and manage risks.

People Leadership & Collaboration:

·       Responsible for building highly motivated and engaged teams.

·       Sharing knowledge, advises, assists, empowers, mentors and provides feedback to others to encourage, motivate and inspire the development of individual competencies and long-term career growth.

Support the organization in acquiring top talent and creating an enjoyable work environment.

• Key KRA’s: Customer NPS, Delivery Excellence, Growth, Profitability & Building high performance team
• Own one large program / multiple mid-size HLS programs as Delivery Partner
• Drive GTM working closely with the Vertical teams and the CoE teams
• Building client relationship & drive growth
• Own the Delivery globally and ensure delivery excellence, customer NPS
• Work closely with client stakeholders, build relationship and drive customer success
• Own the Delivery Operations for the portfolio including Forecasting, Delivery Margin, SOW, SLA and other operational KPI’s for the portfolio
• Build high performance team, groom next level leaders
• Drive industry thought leadership in the Data & AI space
• Drive the presales and business development working closely with practice GTM, Solutions and CoE’s along with the Vertical Market team
• Collaborate and coordinate with multiple departments, stakeholders, partners, and external vendors
• Groom Engineering talent in the practice and drive superior engineering practices and standards in the organization

• 16 to 20 years leading experience in IT and very good experience in Data and AI Delivery
• 10 years of experience in Healthcare and Life Sciences industry domain
• Good understanding of the HLS domain and has the ability to drive industry use case-based solutions, collaborating on GTM for HLS domain for the Data Analytics offerings
• Preferred domain experience Healthcare, Pharma, Medical Devices
• Good technical background and ability to understand technical nuances background of data engineering and BI technologies
• Proven history of Technical and Delivery exposure, experience with Cloud Platforms (Azure / AWS / Snowflake / GCP)
• Strong Project and Program Management capabilities
• Strong Delivery Management experience, building teams, managing the P&L, driving growth for the portfolio
• Good experience in Agile ways of working and driving delivery excellence
• Good experience in building and managing relationship with senior client stakeholders
• Strong people management experience talent development, coaching, career management, people engagement and someone who is a People Leader
• Proven track record working across large cross functional teams in a matrixed environment