What are the responsibilities and job description for the Client Care Ambassador (Guaranteed Hours Admin./Caregiver, CNA) position at Brimothy, LLC.?
Our purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts. We have a mission to help seniors continue doing what they love most. We are not just another homecare company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing company that is helping seniors do what they love again.
As a member of the Nurse Next Door team, you understand how to hustle with heart - this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self-led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization that is changing the way we deliver home care through our Happier Aging philosophy.
As a Client Care Ambassador , you are responsible for the effective operation of several administrative processes in the Nurse Next Door office and for providing back-up support for caregiving visits to avoid cancelled or missed visits. CNA is required for this role. ( This is a guaranteed 20 hr. pr / wk. admin. position with an additional 10 – 20 possible caregiving hours p / wk. )
You impact growth through the following duties and responsibilities :
Client Care Delivery :
- Coordinates with Care Designer to cover all caregiver call-off visits, ensuring that the client’s services are provided without interruption.
- Transport clients to appointments or outings, as needed.
- Attend First Visits with Caregivers to ensure Client needs and care plans are executed as per the Service Agreement; sets and role models expectations, as needed and required by Care Designer.
Scheduling Collaboration :
Administration :
Availability :
Flexibility is required.
Semi-Full time (20 – 40hrs per wk.)
On-call : (as needed for call-offs)
Business Relationships :
Reports to the Care Designer.
Works closely in partnership with Care Services Center.
Key Metrics :
NPS; Client and Employee Score of 10
Qualifications :
Education Requirements :
CNA or Nursing background is required.
CPR and First Aid Certification required.
Valid driver’s license with clean record required.
Experience Requirements :
Strong computer skills, proficient in G-Suite : Gmail, drive, docs, calendar / MS office suite.
Must have reliable transportation to work and to transport clients as needed.
Ability to successfully complete Nurse Next Door’s MVR requirements for driving insurance coverage.
Exceptional written and verbal communication skills.
Intentional organization, planning, time management and multitasking skills.
Customer service and leadership background considered an asset.
Background or Criminal Record Check with a Vulnerable Sector Search (updated every 5 years for continued employment).
Negative TB test (updated every 5 years for continued employment).
Flexible work from home options available.
Salary : $16 - $20
