What are the responsibilities and job description for the Administrative Assistant position at Brinsfield Funeral Home & Crematory, P.A.?
ADMINISTRATIVE ASSISTANT / FULL TIME
Brinsfield Funeral Home & Crematory, P.A. in Charlotte Hall, Maryland, has an immediate opening for a full-time Administrative Assistant/Funeral Director Assistant. The schedule is Monday through Friday from 9 AM - 5PM and every other Saturday.
The successful candidate will assist our funeral directors in working closely with the families we serve to fulfill and accommodate their individual needs and desires regarding the funeral services of their loved ones. Applicants must be comfortable in a funeral home environment. Daily coordination of all office activities is a part of this position. Demonstrating the ability to work independently, under pressure, in a time-sensitive environment is critical.
A minimum of 3 years working in a consumer-focused environment as well as fluency in computers and data Management programs
We are a family business built on honesty, integrity, and service to others. Apply today if you are looking for a meaningful opportunity.
Job Requirements
- Minimum 1 year’ experience as Administrative Assistant
- Excellent Customer Service Skills and knowledge of Office Administrator responsibilities, systems, and procedures
- Ability to communicate and write professionally, clearly, and compassionately
- Proficient in use of office equipment, computers, and data management programs
- Professional judgment, discretion, integrity, and high compassion
Client Management:
- Answer incoming calls, greet visitors, and direct inquiries to appropriate staff members.
- Schedule appointments for consultations and funeral arrangements.
- Gather necessary information from families regarding funeral plans and preferences.
- Maintain detailed client records, including personal information, service details, and financial data.
Administrative Tasks:
- Prepare and manage funeral service paperwork, including contracts, permits, and necessary legal documents.
- Generate invoices and process payments.
- Coordinate with vendors and suppliers regarding floral arrangements, catering, and other service aspects.
- Maintain office supplies and equipment.
Communication and Coordination:
- Liaise with funeral directors to ensure smooth execution of funeral arrangements.
- Communicate with cemeteries and crematoriums regarding burial or cremation details.
- Respond to inquiries from family members and other stakeholders.
Data Management:
- Update and maintain the funeral home's database with accurate client information.
- Generate reports on service statistics and financial data as needed.
- File documents according to established procedures.
Compassionate Support:
- Demonstrate empathy and respect when interacting with grieving families.
- Offer administrative support to alleviate stress during a difficult time.
- Assist with memorial planning and personalization options.
- Required Skills and Qualifications:
- Excellent communication and interpersonal skills to interact with families in a sensitive manner.
- Strong organizational abilities to manage multiple tasks and deadlines effectively.
- Proficiency in Microsoft Office Suite for document creation, data management, and email communication.
- Detail-oriented with a high level of accuracy in data entry and recordkeeping.
- Ability to work independently and as part of a team.
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $17 - $20
