What are the responsibilities and job description for the Community Relations Coordinator position at Bristal Assisted Living?
DUTIES AND KEY RESPONSIBILITIES :
- Greet all visitors in a warm, friendly manner.
- Answer telephones in a professional manner with the objective to obtain the most information about the caller. Terminating a call without getting critical marketing information is an unacceptable call. Marketing calls may be recorded for quality review.
- Team with the Director of Community Relations and the Executive Director to create an effective resident referral program, which turns referrals to residents.
- Takes prospective Residents and / or families on a tour of the Facility.
- Liaison between the Bristal and community referral sources.
- Support the Sales and Marketing team by effectively maintaining all current prospect records in the CRM lead tracking system.
- Supports the ED, DCR and Corporate DOS in setting, tracking, and accomplishing sales goals in a timely manner.
- Completion of all required move in paperwork and the collection of rent monies prior to resident move-in.
- Assist new residents to get acclimated into the community upon move in.
- Manage all marketing inventory as directed.
- Assist the Director of Community Relations to Create and / or Host Marketing / Sales events.
- Assist the Director of Community Relations to oversee accuracy of available apartment inventory.
- Assist the Director of Community Relations to maintain weekly traffic and census reports.
- Other duties as assigned by the Director of Community Relations and the Executive Director
QUALIFICATIONS :
