Office Administrator

Job Description: Administrative Assistant

Organization: Bristlecone Family Resources
Location: 704 Mill St. Reno, NV 89502
Position Type: Full-time, On-site

About Bristlecone Family Resources

Bristlecone Family Resources is a leading residential rehabilitation facility dedicated to helping individuals and families overcome substance use and behavioral health challenges. Our mission is to provide compassionate, evidence-based care in a safe and supportive environment.

Position Summary

We are seeking a detail-oriented and proactive Administrative Assistant to join our team. The ideal candidate will support the Revenue Manager by performing various administrative and operational tasks on-site. This role requires excellent organizational skills, proficiency in medical billing, and experience with office software suites.

Key Responsibilities

• Administrative Support
• Assist the Revenue Manager with daily operational tasks, ensuring timely and accurate completion.
• Maintain organized records and filing systems, both digital and physical.
• Manage correspondence, including emails, phone calls, and scheduling meetings.
• Coordinate with other departments to ensure smooth facility operations.
• Medical Billing
• Process medical billing claims with accuracy and efficiency.
• Verify patient insurance information and communicate with insurance providers as needed.
• Resolve billing discrepancies and follow up on outstanding claims.
• Maintain confidentiality of sensitive financial and health information in compliance with HIPAA regulations.
• Office Suite Management
• Utilize Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) for document creation, data tracking, and reporting.
• Prepare and distribute internal communications and reports.
• Ensure office equipment is operational and coordinate maintenance or repairs as needed.
• Other Duties
• Perform additional tasks and projects as assigned by the Revenue Manager.
• Support the administrative needs of the facility’s leadership team.
• Uphold the values and mission of Bristlecone Family Resources in all interactions.

Required Skills and Qualifications

• Proven experience in administrative support, preferably in a healthcare or rehabilitation setting.
• Strong understanding of medical billing practices and insurance claims processes.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent organizational and time-management skills.
• Strong attention to detail and the ability to prioritize tasks effectively.
• Exceptional communication skills, both written and verbal.
• Familiarity with HIPAA compliance and confidentiality protocols.

Preferred Qualifications

• Experience with electronic health record (EHR) systems.
• Knowledge of substance use and behavioral health treatment environments.
• Basic understanding of accounting or revenue cycle processes.

Work Environment

This position requires on-site work in a dynamic residential rehabilitation facility. Candidates must be comfortable working in a healthcare environment and engaging with staff, patients, and families in a professional and empathetic manner.

Compensation

Compensation is competitive and commensurate with experience. Benefits include [list benefits if applicable, such as healthcare, paid time off, etc.].

Application Instructions

Interested candidates should submit their resume, cover letter, and references to kmanguso@bristleconereno.com and pott@bristleconereno.com . Please include “Administrative Assistant Application – [Your Name]” in the subject line.

Join Bristlecone Family Resources and make a difference in the lives of those seeking recovery and support.

Job Types: Full-time, Part-time, Contract

Pay: $19.93 - $25.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 4 hour shift
• 8 hour shift

People with a criminal record are encouraged to apply

Ability to Relocate:

• Reno, NV 89502: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $25