What are the responsibilities and job description for the 477 Caseworker; Case Management Services position at Bristol Bay Native Association?
477 Caseworker; Case Managment Services Job Description
OBJECTIVE: Focusing on case management, provides case management services for all 477 eligible Bristol Bay residents under the Workforce Development (WFD) program, including helping clients gain access to all services allowable under Federal and State regulations and develop self-sufficiency plans which support finding employment that leads clients to becoming self-sufficient.
QUALIFICATIONS: (Required at all levels)
License / Certification: Current valid Alaska Driver’s License and liability insurance
Clearance: Background clearance check including fingerprints
Computer skills. Keyboard, MS programs, e-mail/internet. Ability to learn data entry program for case management.
Demonstrated ability to achieve the Essential Job Results as described in attachments for levels I-IV.
CASEWORKER I
CASEWORKER II
CASEWORKER III
CASEWORKER IV
High School Graduate; Entry-level work; Little or no casework experience. Requires full supervision. Ability to carry a case load of; 1-15
AA Degree or 2 years progressive experience with casework. Assigned a low number of cases, supervised closely while training on the job. Ability to carry a case load of cases of; 15-30
AA or specialized certificate or training and at least a year of casework experience or achieved 3 years of progressive casework experience. Ability to carry a case load of cases of; 30-60
BA or 4 years progressive experience in the field and leadership experience. May be assigned mentoring of local and telecommute eligibility caseworkers, while maintaining a full case load of 60 cases that consists of complex cases
Complete achievement of certain of the above specifications may not be required if, in the opinion of BBNA a particular candidate possesses significant offsetting characteristics, such as past accomplishments, experience, education, or estimate of future potential.
COMMON JOB RESULTS FOR EACH LEVEL.
Achieve program goals and objectives
by
- Having / Developing a Knowledge Of Important Linkages To 477 Divisions of Data Entry, Eligibility and Case Management.
- Becoming familiar with the basic operational guidelines for each of the above divisions.
- Working with the team to ensure that client’s can access services easily
- Communicating with diplomacy, tact, and respect to clients and colleagues.
- Using de-escalation techniques to assist clients who may be frustrated, angry, or fearful. Following safety protocols if a situation appears to be escalating.
- Working to become familiar with Bristol Bay area, people, and cultures with an understanding of the social and cultural needs of the Native community.
Protect program integrity and client privacy
by
- Agreeing to BBNA’s policy on confidentiality, keeping confidential information gained through employment secure, during and after this employment.
- Delivering services in a manner that is respectful of culture, ethical, and professional.
Contribute to the overall team effort
by:
- Welcoming new and different work requirements; exploring new opportunities to add value to the organization; helping others accomplish related job results as and where needed
Keep Management Informed
by
- Recordkeeping in order to document services for funding agencies and for efficient service delivery. Eligibility staff will help ensure client files have all the necessary documentation and are in the proper order so accurate information can be retrieved quickly and reliably.
- Participating in scheduled Workforce Department team meetings.
- Producing a monthly activity report
Travel in and out of region
by
- Traveling for mandatory face-to-face meetings or trainings as required to provide services, participate in training or workshops and to exchange current information significant to regional, Tribal, State and Federal entities.
- Fully participating in a manner of professional conduct while in travel status.
- Ensuring that any travel is well-planned and scheduled according to BBNA policy.
Monitors and improves program and service quality
By
- Understanding the Workforce Development Department goals and objectives in addition to Individual program goals and objectives to participate in measuring whether those goals and objectives are being met by clients utilizing BBNA Workforce Department services.
APPOINTED LEVEL: ATTACHED JOB RESULTS FOR 477 Caseworker, Case Management Services; ___________
WAGE RANGE:
CASEWORKER I
CASEWORKER II
CASEWORKER III
CASEWORKER IV
Low
High
Low
High
Low
High
Low
High
Annual
$34,680
$48,411.12
$41,866.97
$58,613.76
$46,053.64
$64,475.13
$48,632.67
$72,949.01
Hourly
$17.74
$24.84
$21.47
$30.06
$23.64
$33.06
$24.94
$37.41
REPORTS TO: Case Management Services Division Manger
Salary : $34,680
