What are the responsibilities and job description for the Service Advisor position at Bristol Chevrolet?
Job description
- MUST HAVE PREVIOUS DEALERSHIP EXPERIENCE
- Automotive Service Writer Advisor Job Responsibilities : Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records.
Automotive Service Writer Advisor Job Duties : As certain automotive problems and services by listening to customer's descriptions of symptoms; clarifying the description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
File all GM warranty claims within the dealership Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into the service database system.
Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
Maintains automotive records by recording problems and corrective actions planned.
Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
Enhances the organization's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
401(k)Dental insurance Health insurance Paid time off Vision insurance
