EMS Office Coordinator Full Time/36 hours per week

At Bristol Health, we begin each day caring today for your tomorrow. We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families. We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.). We are Magnet and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic. Use your expertise, compassion, and kindness to transform the patient experience. Make a difference. Make Bristol Health your choice.

JOB SUMMARY:

Reporting to the Director of EMS, the Office Coordinator is responsible for ensuring the smooth and efficient operation of EMS office on a daily basis. Is the point person for administrative support, managing office supplies, assisting with scheduling for EMS Director of Operations, and maintaining office systems and processes]

ESSENTIAL JOB FUNCTIONS:

• Receiving mail, bill processing and tracking of expenditures.
• Managing day-to-day communication with vendors, attorneys, business partners and Bristol Health Departments.

• Calendar management: Scheduling appointments, meetings, to include setting up meeting rooms, preparing agendas, and taking minutes for the BHEMS Director and leadership team.
• Correspondence management: Drafting emails, letters, and reports on behalf of the Director.
• Collect, organize and document transaction data as per local requirements. Create and maintain files, organize paperwork, and prepare presentations.
• Coordinate with insurance agents, licensing agencies, etc.
• Updating checklists and assisting with daily operational needs.
• Provide weekly updates to leadership and suggest improvements to processes and procedures.

• Phone management: Answering calls, taking messages, and directing inquires to the appropriate staff.
• Document preparation; Creating and maintaining files, organizing paperwork, and preparing presentations.
• Assist with onboarding for new candidates and hires.
• Organize the office to meet the needs of all management staff.
• Employee engagement lead, employee of the quarter/EMS week.
• Other duties as assigned by the Director.
• Manage and order office supplies.

KNOWLEDGE / SKILLS / ABILITIES

• Demonstrate teamwork, cooperation and collaboration within and outside the team.
• Skill in effective oral, written, and interpersonal communication utilizing the English language.
• Skill in problem-solving in a variety of settings.
• Proficiency in Microsoft Office Suite, Google Workspace, EMS PCR platform, and other administrative software.
• Demonstrate initiative and ability to multi-task while working independently in a fast paced environment.
• Strong organizational skills, time management skills, and attention to detail.
• Ability to maintain confidentiality and discretion in handling sensitive information.

REQUIRED EDUCATION / EXPERIENCE:

• High School diploma or equivalent required.

One (1) year of experience working in an office support role required, three (3) or more years preferred. Previous experience as a Transaction Coordinator, Office Manager, or in an EMS role is a plus.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.