Per Diem Communications Clerk

Description

At Bristol Health, we begin each day caring today for your tomorrow.  We have been an integral part of our community for the past 100 years. We are dedicated to providing the best possible care and service to our patients, residents and families.  We are committed to provide compassionate, quality care at all times and to uphold our values of Communication, Accountability, Respect and Empathy (C.A.R.E.).   We are Magnet ® and received the 2020 Press Ganey Leading Innovator award for our rapid adoption and implementation of healthcare solutions during the COVID-19 pandemic.  Use your expertise, compassion, and kindness to transform the patient experience.  Make a difference.  Make Bristol Health your choice.

Job Summary:

Performs a variety of routine tasks involving the operation of the telephone/switchboard system and mailroom equipment.  As an operator, provides patient information to visitors and other information as needed to employees. Sends out all codes and messages to doctors and staff via the internet on a program called RAVE.

Operates switchboard and monitors Fire/Emergency Systems.

• Operates telephone switchboard unit following prescribed policies and procedures.  As necessary assists patients and Hospital staff in completing phone calls.
• Provides Hospital employees and staff members with information and/or assistance in the use of the long range paging system.  Monitors alarms designating fire or other emergency situations. Takes immediate steps to resolve situations as circumstances require. Follows procedures to call a code and to send messages on RAVE in a timely fashion.
• Observes and enforces all safety and related rules and regulations to assure a safe and secure environment for staff and visitors.

Interacts with visitors and general public.

• Greets and gives routine assistance and information to visitors and general public. Follows Hospital policies regarding the release of patient information.

Processes incoming and outgoing mail.

• Receives, sorts, and delivers interoffice and US mail to all areas of the Hospital.  Personally delivers mail as required.
• Works from Report Manager program on the computer to obtain patient room locations. Works on Meditech to obtain discharged patients mailing addresses to forward their mail.
• Maintains daily mail log and certified mail records.  Electronically refills postage meter with funds and contacts Accounts Payable if check is needed for postage.
• Operates postage machine for postage on outgoing mail.  Operates letter opener machine to open bills for Accounts Payable and incoming checks for the Business Office.

Performs miscellaneous duties.

• Carries out special projects and assignments as required.

Qualifications

Educational / Minimum Requirements:

High School Diploma or GED.

State/Federal Mandated Licensure or Certification Requirements:

None

Bristol Hospital Mandated Educational Requirements:

General orientation at time of hire.  Fire/Safety/Infection Control annually.  CPR, Code Blue, and other programs as mandated by the hospital.

Special Requirements:

Superior customer service skills and experience with switchboard operations.  Excellent interpersonal skills. Knowledge of computer.

Physical Requirements:

( ) Lifting up to 20 lbs.  Daily extensive walking, long periods of sitting and standing, good hand dexterity.  Vision and hearing corrected to normal.  Ability to verbalize so the average person can comprehend.

Work Environment:

Office type of conditions with high volume of telephone and personal contact.

Cognitive Requirements:

Able to read and write English.  Good organizational skills with the ability to follow written and verbal directions.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.