What are the responsibilities and job description for the ServiceNow Solutions Architect position at Bristol-Myers Squibb?
Unlocking Business Potential with Digital Innovation
Bristol Myers Squibb is a global biopharmaceutical leader dedicated to transforming patients' lives through science. Our mission is to deliver innovative medicines and solutions that improve health outcomes for individuals around the world.
In this role, you will be responsible for designing, developing, and implementing complex ServiceNow solutions that meet the needs of our business stakeholders. You will work closely with cross-functional teams to deliver Integration solutions that drive business value and enhance patient care.
As a ServiceNow Solutions Architect at Bristol Myers Squibb, you will possess a deep understanding of ServiceNow reporting and analytics modules, including Performance Analytics, Report Designer, and Dashboard Builder. You will utilize advanced features to troubleshoot and resolve technical issues related to reporting and analytics, and provide training and support to end users on how to use these tools effectively.
You will also be accountable for Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) within ServiceNow, ensuring they are aligned with business objectives and customer expectations. Your expertise will be instrumental in monitoring and reporting on SLA performance, identifying areas for improvement, and taking corrective actions as needed.
If you have a passion for digital innovation and a desire to make a meaningful impact on patient lives, we encourage you to apply for this exciting opportunity.
Bristol Myers Squibb is a global biopharmaceutical leader dedicated to transforming patients' lives through science. Our mission is to deliver innovative medicines and solutions that improve health outcomes for individuals around the world.
In this role, you will be responsible for designing, developing, and implementing complex ServiceNow solutions that meet the needs of our business stakeholders. You will work closely with cross-functional teams to deliver Integration solutions that drive business value and enhance patient care.
As a ServiceNow Solutions Architect at Bristol Myers Squibb, you will possess a deep understanding of ServiceNow reporting and analytics modules, including Performance Analytics, Report Designer, and Dashboard Builder. You will utilize advanced features to troubleshoot and resolve technical issues related to reporting and analytics, and provide training and support to end users on how to use these tools effectively.
You will also be accountable for Service Level Agreements (SLAs) and Operational Level Agreements (OLAs) within ServiceNow, ensuring they are aligned with business objectives and customer expectations. Your expertise will be instrumental in monitoring and reporting on SLA performance, identifying areas for improvement, and taking corrective actions as needed.
If you have a passion for digital innovation and a desire to make a meaningful impact on patient lives, we encourage you to apply for this exciting opportunity.
