What are the responsibilities and job description for the Technical Support Technician position at Bristol Tennessee Essential Services?
This position requires the employee to reside no more than 30 minutes from the BTES service center (2470 Volunteer Parkway, Bristol TN 37620), according to Google Maps.
Must be able to quickly and effectively assist end users of Internet, telephone, and cable TV services with hardware and software support issues. Customer contact will be through telephone, email, and sometimes in the office. Must have excellent customer service and communication skills. This position will also require excellent initiative, time management, and documentation skills. The technician will be responsible for logging trouble calls, resolutions, and processes used in the position.
The technician will assist users with technical issues relating to broadband Internet services, telephone, and cable television technical inquiries. Inquiries will involve troubleshooting in the following areas:
- Basic home networking and home broadband routers
- Connectivity issues
- Email support
- Web support
- Security and anti-virus
- Cable TV Set top box issues
- Telephone issues
PERSONAL REQUIREMENTS:
Education: Computer Science, Information Systems, Information Technology or other computer-related field preferred. A , and/or Network certifications recommended.
Applicants must have experience with the following applications and operating systems:
- MS Windows, all versions
- MAC
- Linux/Unix
- Windows Live Mail/Outlook/Thunderbird
- Common web browsers (IE, Firefox, Chrome, Safari)
- Network configuration (TCP/IP)
- Hardware troubleshooting, including network interface cards, wireless cards, and broadband routers.
- Experience with computer systems, data networking and communications, technical support preferred.
After a six month probationary period, candidate may be considered for full-time employment.
BTES is always accepting applications and will keep these on file for at least 12 months for review in the case a position at BTES becomes available.
BTES is an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace.
Job Type: Temp-to-hire
Pay: From $16.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Compensation Package:
- Attendance bonus
- Holiday pay
- Hourly pay
- Overtime pay
Schedule:
- 10 hour shift
- 12 hour shift
- Day shift
- Night shift
- Overtime
- Weekends as needed
Ability to Commute:
- Bristol, TN 37620 (Preferred)
Ability to Relocate:
- Bristol, TN 37620: Relocate before starting work (Preferred)
Work Location: In person
Salary : $16