Substance Use Treatment Alumni Coordinator

Alumni Coordinator

Job Summary:

The Alumni Coordinator is responsible for fostering strong internal collaboration with Britelife staff to support clients in creating continuing care plans. This role will be instrumental in developing our alumni network and aftercare resources. The coordinator will also create and manage a dynamic alumni program to ensure alumni remain engaged, informed, and motivated. Additionally, the position involves designing and organizing promotional materials for alumni events and services in the designated area. The coordinator will oversee the planning, coordination, and scheduling of all logistical details post discharge, ensuring smooth execution of programs and services within their scope of the alumni department under the direction of Director of Alumni Services.

DUTIES, RESPONSIBILITIES, & ESSENTIAL JOB FUNCTIONS - qualified individuals must have the ability (with or without reasonable accommodation) to perform the following duties:

Essential Functions:

• Job Type: Full Time 40 hours; at minimum 3 days a week in office and 2 remote workdays

• Required to work onsite and set-up/ assist alumni with BriteLife App.

• Management of BriteLife Alumni app.

• Ability to facilitate an aftercare group.

• Completion of client phone calls, ability to offer support both days and nights.

• Ability to manage and participate in tours for BriteLife Recovery’s facility.

• Communication with the admissions department on alumni relapses/readmits.

• Communication with case management regarding alumni needs.

• Assist in creation and organization of Alumni events.

• Communicate with potential re-admissions regarding the current program, follow-up and provide any information to the Admissions Department.

• Attend any relevant local community events, networking groups and continue communication/ connection to local township, chamber of commerce, etc, on behalf of BriteLife Recovery, including attendance of any local activities. Collaborate with the Business Development team and coordinate educational events/Marketing activities.

• Develop strong working relationship with BriteLife Recovery staff; collaborate with key personnel to incorporate their expertise on the program in educational sessions both on and off-site.

• Collaborate with program directors, call center, admissions, and case management staff to ensure consistent delivery of service. Communicate frequently with directors and admission/intake staff to meet or exceed service expectations.

• Assist in the development of promotional collateral for alumni events

• Promote BLR philosophies; generate team spirit; and create and maintain a business environment that fosters the highest levels for quality, excellent customer service, and superior team member satisfaction