Scheduling Coordinator

This individual will be responsible for coordinating and maintaining schedules for FirstLight Home Care clients and staff. Other contributions will include general office support, on-call duties and client care, as assigned.

RESPONSIBILITIES

• Understand and adhere to established FirstLight Home Care policies and procedures.
• Schedule client visits according to Service Plan and staff availability.
• Communicate to supervisor staffing needs and levels to ensure proper coverage for all clients.
• Enter scheduling data, create and release monthly schedules for all assigned care staff.
• Maintain absence and attendance reports.
• Contact providers and clients regarding day to day changes to visit schedule and care.
• Discern client services required as outlined in agreements, urgent requests and support/service plans.
• Enter new staff and client information to record software, updating information as needed to ensure accuracy.
• Perform general office duties including but not limited to answering phones, data entry, filing/shredding, reception area coverage, light office cleaning, copies/scanning and any other office tasks assigned by supervisor.
• Participate in the after hours, weekend and on-call rotation to handle emergencies, scheduling issues and referrals/intake. Perform client care visits during call as required.
• Participate in quality improvement activities

• Perform caregiver introductions and training, as assigned.

• Uphold, support and promote all company policies and procedures.