What are the responsibilities and job description for the Customer Experience Specialist position at British Airways?
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British Airways
As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain
It’s something we’ve been doing for over 100 years, ever since we launched the world’s first international scheduled air service between London and Paris.
This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues.
So, whether you are a reassuring voice on the end of a phone, a smile at the door, under a wing keeping the turbines spinning or landing us gently in far-flung places, a job at British Airways is yours to make.
We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways the sky is never the limit.
The role: Customer Experience Agent
Are you passionate about delivering world-class customer service? Do you thrive in a dynamic, fast-paced environment? British Airways is seeking outstanding individuals to join our team as Customer Experience Agents at our Worldwide Airports across the United States, Canada, South America, Bermuda & Mexico!
As the face of British Airways, you'll play a crucial role in crafting unforgettable experiences for our passengers, ensuring their journey with us is smooth, enjoyable, and truly reflective of our dedication to perfection.
What You'll Do
- Greet and offer personalised service to all British Airways and codeshare customers, ensuring a welcoming and seamless experience throughout their airport journey.
- Assist passengers with check-in, boarding, connecting and arrival processes.
- Address customer queries and concerns efficiently, always aspiring to go above and beyond to provide outstanding service.
- Where required, basic ticketing, documentation and baggage handling with the occasional lifting of bags up to 70 lbs.
- Operation of the loading bridges and driving of company vehicles assigned to Customer Services is required for anyone holding a valid driver’s license
- Support our premium customers with tailored, high-end service both at check-in and our award winning business and first class lounges
- Facilitate safe, secure, and punctual departures
- Collaborate with team members to ensure seamless operations and customer satisfaction
- Adapt quickly to changing situations, always maintaining a positive and proactive demeanour
What You'll Bring to British Airways
- A passion for hospitality and an enthusiasm for creating exceptional customer experiences
- Strong communication skills and the ability to engage confidently with a diverse range of customers
- Maintain composure and adaptability, even in difficult or fast-paced situations.
- Flexibility to work shifts covering 24/7 operations,
- Pride in your personal appearance and a dedication to upholding British Airways' high standards
- Comfortable using various computer systems and applications
- A proactive approach to problem-solving and decision-making
- Able to work optimally both independently and as part of a team
Your Experience
- Experience in a hospitality or customer service role is desirable
- Proficiency in spoken and written English (additional languages are a bonus!)
- Aged 18 or over at the time of application, with the unrestricted right to live and work in the specific country of employment. (USA/CANADA/BRAZIL/ARGENTINA/ BERMUDA/MEXICO)
- Must be able to obtain Security clearance, which includes cleared drug screen, criminal history and/or fingerprinting
British Airways supports a drug and alcohol-free work environment
Safety is paramount in the aviation industry. British Airways is committed to protect the health and safety of its employees and the traveling public by ensuring that colleagues on duty are drug and alcohol free. Therefore, reporting for work or working while impaired by, or under the influence of alcohol, controlled substances, or any other drug (including inhalants) or possession on the work site of these substances or any other lawful drug (including inhalants), by any employee is expressly prohibited.
Join us at British Airways, where your dedication to customer service will help us maintain our position as a leading global airline.
Together, we'll create moments that matter for our customers and build lasting connections around the world!
Ready to elevate your career?
Apply now and become an integral part of the British Airways team!
