What are the responsibilities and job description for the Sales Lead (Call Center) position at British Swim School of Bay Area?
Job Title : Call Center Sales Lead
Location : Remote BUT ONLY accepting applicants in the San Francisco Bay Area or Sonoma County
Reports to : Call Center Manager
Status : Part-Time or Full-Time
Are you passionate about water safety and enthusiastic about promoting swimming lessons? British Swim School Bay Area is looking for a dynamic and motivated PSales Lead to join our team. In this remote role, you will be the first point of contact for potential customers, helping them understand the importance of water safety and the benefits of our swim lessons. Your primary goal is to connect with families, promote our programs, and enroll students in our swim school, ensuring they have a positive and impactful experience.
The Sales Lead at British Swim School Bay Area focuses on improving student enrollment by taking sales calls and following up on warm leads. In addition to improving student enrollment, the sales lead also trains, coaches, and develops the sales skills of the rest of the Call Center Representatives to improve student enrollment in the British Swim School Aquatics Program.
Focuses also includes customer experience, engagement, customer enrollment(sales), and managing all customer inquiries and concerns, but also has the experience and leadership skills to back-up the CSR Supervisor. While the Sales Lead will deliver exceptional solution-oriented customer service, this role will also provide some CSR team oversight under the guidance of the CSR Supervisor.
Knowledge, Skills and Ability
- Enthusiastic, assertive personality with excellent customer service & team-building skills
- Strong listener with a sense of urgency to resolve issues or provide solutions
- Effectively communicate with customers, bi-lingual is a plus
- Disciplined to follow schedules, policies, and procedures of British Swim School
- Able to multi-task using phone systems and appropriate computer programs.
- Ability to lead, train and coach associates on sales and customer service matters
Qualifications
Job Types : Full-time, Part-time
Pay : $20.00 - $24.00 per hour
Expected hours : 25 – 40 per week
Benefits :Location :
Work Location : Remote
This is a remote position.
Each franchise location is independently owned and operated by a franchisee (franchise owner). Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to British Swim School Corporate.
Salary : $20 - $24
