What are the responsibilities and job description for the Deck Ambassador / Customer Experience Specialist position at British Swim School of Hudson Valley?
About Us:
Parents say British Swim School is quite simply the nation’s leading swim school, and as we continue to expand the reach of our life-saving program, we’ll always want to hear from fun-loving, service-minded individuals who might fit into our award-winning team!
The Position:
At British Swim School, our Customer Experience team are known as Deck Ambassadors. This is a crucial poolside role – it’s the role that manages the all-important first impression and then keeps it going by maintaining warm relationships with families and students throughout their time as a part of our extended “swim family.”
Your Typical Responsibilities:
- Warmly welcoming new families and getting them off to a good start - getting to know the students and their parents.
- Setting up the pool deck area before each shift.
- Registering students for class and managing them in and out of the water between classes.
- Managing and celebrating the move-up/graduation process, our birthdays, and other milestones both at the pool.
- Posting photos and videos to social media in a fun and personal way.
- Assisting our parents with questions they have about their schedule and the progress of their children.
- Promoting referrals for new enrollments.
- Supporting the aquatics team by being an active participant in the safety of our swimmers and assisting when needed with swimmers who need help during the lessons.
What do we need from you?
- An enthusiastic, warm, but assertive personality who really loves talking to people and developing positive, friendly relationships.
- An understanding of the importance of sticking to a good structure and a willingness to enforce essential safety procedures and policies in a fun and gentle manner!
- The ability to multi-task and not lose your sense of fun.
- A genuine desire to help us decrease drowning for both children and adults.
What can you expect from us?
- Flexible schedules - shifts between 4 to 5 hours; easy to schedule around other jobs or studies with highly competitive pay.
- Being welcomed into a warm, fun culture with mission-driven managers who give back to the community and their staff.
- The opportunity for growth in a business with massive expansion opportunities.
- Structured, paid training (including first aid certification as needed).
- Extra paid birthday time off.
- Happy, laughing, singing KIDS.
Salary : $15 - $18
