What are the responsibilities and job description for the Customer Experience Specialist position at British Swim School of North Bergen County?
Customer Experience Specialist - Part-Time
At British Swim School, our Customer Experience team are known as Deck Ambassadors. This is a crucial poolside role – it’s the role that manages the all-important first impression and then keeps it going by maintaining warm relationships with families and students throughout their time as a part of our extended “swim family.”
Your Typical Responsibilities:
Warmly welcoming new families and getting them off to a good start - getting to know the students and their parents.
Setting up the pool deck area before each shift.
Registering students for class and managing them in and out of the water between classes.
Managing and celebrating the move-up/graduation process, our birthdays, and other milestones both at the pool.
Posting photos and videos to social media in a fun and personal way.
Assisting our parents with questions they have about their schedule and the progress of their children.
Promoting referrals for new enrollments.
Supporting the aquatics team by being an active participant in the safety of our swimmers and assisting when needed with swimmers who need help during the lessons.
Testing the water to ensure water quality and temperature.
Knowledge, Skills and Abilities:
An enthusiastic, warm, but assertive personality who really loves talking to people and developing positive, friendly relationships.
An understanding of the importance of sticking to a good structure and a willingness to enforce essential safety procedures and policies in a fun and gentle manner!
The ability to multi-task and not lose your sense of fun.
A genuine desire to help us decrease drowning for both children and adults.
'Hours per week:
- 10-20
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- love children and enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
- Create a Fun work environment
Job Type: Part-time
Pay: $15.50 - $16.00 per hour
Expected hours: 10 – 20 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- On-the-job training
- Referral program
Shift:
- 4 hour shift
- Day shift
- Evening shift
Work Location: In person
Salary : $16 - $16