What are the responsibilities and job description for the Experience Specialist position at British Swim School?
As a key member of our team, you will play a vital role in delivering exceptional customer experiences at British Swim School. Our Customer Experience Specialists, also known as Deck Ambassadors, work poolside to ensure our students and parents feel welcome and supported throughout their swim lessons.
The ideal candidate will possess excellent interpersonal communication and organizational skills, with the ability to multitask and work effectively in a fast-paced environment. If you have a passion for working with children and providing outstanding customer service, we encourage you to apply.
Responsibilities:
- Setting up and breaking down the pool deck area before and after each shift
- Checking water chemistry and temperature prior to swim lessons
- Welcome students and parents/guardians to the pool deck area
- Answer customers' questions about their account, their child's progress, or about the program
- Assist swim instructors and managers when needed during swim lessons
- Post media content and monitor social media platforms
Requirements:
- Excellent interpersonal communication and organizational skills
- Have a responsible and professional demeanor
Preferred Qualifications:
- 1 years of customer service experience
- Lifeguarding/First Aid/CPR/AED Certification(s), may be obtained during training
