What are the responsibilities and job description for the Sales and Customer Service Representative position at British Swim School?
About Us:
At British Swim School Flatirons, we’re not just a swim school; we’re a lively community dedicated to teaching water safety and survival skills to individuals of all ages and abilities. Our mission? To empower everyone to become safe and confident swimmers! Join us in making a splash and transforming lives through the joy of swimming!
What We’re Looking For:
Are you a passionate and energetic individual ready to dive into a rewarding role? We’re on the hunt for a Sales and Customer Service Specialist who can help us enhance customer satisfaction and boost new enrollments. In this exciting position, you’ll manage both inbound and outbound communications, deliver exceptional service, and promote our fantastic swim programs to new families!
Goals of the Sales and Customer Service Specialist Role:
- Deliver outstanding customer service by creating solutions that retain and delight our customers.
- Drive enrollments by passionately connecting families with our life-changing swim programs.
Work You’ll Love:
Collaboration and Respect: At British Swim School Flatirons, we are more than just a workplace - we are a supportive and inclusive community where collaboration, mutual respect, and innovation are at the heart of everything we do.
Culture and Teamwork: It’s a culture you’ll want to be a part of building collaborative relationships both personally and professionally. Make friends and feel inspired everyday.
Growth Potential and Happiness: Experience a work environment where your ideas are valued and your career growth is nurtured through empowerment, flexibility and support.
Key Responsibilities:
- Respond to customer inquiries via phone and email, turning prospects into our newest happy swimmers.
- Proactively reach out to new leads, referrals, and past customers to drive enrollment growth.
- Meet or exceed monthly enrollment targets while maintaining high levels of customer satisfaction.
- Identify opportunities to recommend additional programs that enhance the customer experience.
- Utilize CRM systems (such as HubSpot or Freshdesk) efficiently and implement new processes to keep things running smoothly.
Qualifications:
- Minimum of 2 years proven experience in customer service and phone sales roles.
- Proficiency in CRM systems and data entry (experience with JackRabbit and/or other scheduling software)
- Exceptional verbal and written communication skills.
- A self-motivated problem solver with a strong drive for success.
- Availability to work primarily Monday through Friday, 9 AM to 5 PM, with occasional weekend availability as needed.
- Hybrid work model: Must be able to work remotely with a reliable high-speed internet connection and a quiet home office space.
- In-person collaboration required at least once per week (or bi-weekly based on business needs) at our office or designated location.
- Bonus: Bilingual in Spanish or another language is a plus!
What We Offer:
- A fun, supportive, and inclusive work environment with a flexible hybrid work model.
- Comprehensive medical insurance options and a retirement plan with company matching.
- Opportunities for career advancement and personal development.
- 2 Weeks Paid Time Off (PTO) to help you recharge and maintain a healthy work-life balance.
- Hands-on training to equip you with the skills and knowledge necessary for success, primarily conducted in person at our Louisville CO office for at least the first 4 weeks.
- Embrace our hybrid work schedule with in-person and remote home office work.
If you’re ready to make waves in your career, apply today!
British Swim School Flatirons is an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.
Job Type: Full-time
Pay: $20.00 - $22.00 per hour
Expected hours: 35 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Work from home
Shift:
- 8 hour shift
- Day shift
- Morning shift
Application Question(s):
- This position is hybrid after training. Training will primarily be in person at our Louisville office Monday through Friday for at least 4 weeks. Are you able to commit to that training schedule?
Ability to Commute:
- Louisville, CO 80027 (Required)
Work Location: Hybrid remote in Louisville, CO 80027
Salary : $20 - $22
