What are the responsibilities and job description for the Licensed Insurance Customer Service position at Brittany Ross Insurance Agency- Farmers?
Job Description
Join a team that cares about our customers and you! Brittany Ross Insurance Agency- Farmers in Fresno, California, is looking for an experienced and committed individual to join our team as a Full-Time Account Manager. In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent customer service skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive sales skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.
Salary: $18.00 - $22.00 per hour
Benefits
Hourly Base Salary Commission Bonus Opportunities
Paid Time Off (PTO)
Mon-Fri Schedule
Evenings Off
Appreciation Lunches
Monthly Bonus Opportunities
Home and work life balance
Paid Holidays
Monthly Team Meetings
Birthday Lunch
Responsibilities
Process customer policy change requests.
Secure all Trailing Documents from customers.
Handle all incoming claim calls from customers and follow-up.
Complete Evidence of Insurance requests.
Immediately greet all customers, entering the office, in a friendly and helpful manner.
Take premium payments from customers.
Return all phone messages promptly.
Provide exceptional customer service and support.
Be outstanding at relationship building.
Requirements
Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
Possess an upbeat, positive and enthusiastic attitude.
Be a great self-starter with a sense of urgency.
Excellent Communication/interpersonal skills.
Must have ability to multi-task.
Professional phone etiquette.
Follow through and exceed current and prospective client expectations.
Excellent Spelling and Grammar skills.
Great Customer Service Skills.
Works well with other employees and is a team player with a positive attitude.
Salary : $18 - $22