What are the responsibilities and job description for the Tech Support Specialist position at Brittco?
Job Overview
We are seeking a Tech Support Specialist to join our team and assist clients in using our Brittco Pro software effectively. The ideal candidate will have excellent problem-solving skills, a customer-first mindset, and experience with software troubleshooting.
Key Responsibilities
- Provide frontline technical support via email and phone to Brittco Pro users.
- Diagnose and resolve customer issues related to software functionality, user access, and system performance.
- Guide users through troubleshooting steps and best practices for using Brittco Pro.
- Document support interactions, common issues, and solutions to enhance our knowledge base.
- Collaborate with the development team to escalate and resolve complex issues.
- Assist with software updates, system configurations, and user training as needed.
Qualifications
- Experience in customer support, IT helpdesk, or software troubleshooting.
- Strong communication skills and ability to explain technical concepts to non-technical users.
- Familiarity with web-based software and basic database concepts.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Knowledge of the I/DD industry and county board systems (preferred but not required).
Why Join Brittco?
- Work with a company that makes a real impact in the I/DD community.
- Collaborative and supportive work environment.
- Competitive salary and benefits.
- Opportunities for growth and professional development.
If you’re passionate about technology and helping people, we’d love to hear from you! Apply today by sending your resume to nick@brittcosoftware.com