Installation Specialist

Job Description

Job Description

Summary

Brivo is seeking a skilled Installation Specialist to deliver exceptional installation, support, and customer training for Brivo Smart Home and integrated lock systems. This role demands a blend of technical expertise, customer service excellence, and proficiency with power tools. It requires both remote and on-site support and travel of up to 30% is essential for installations and training.

Responsibilities

• Execute Precise Installations : Professionally install and configure Brivo Smart Home devices, including advanced smart lock systems, thermostats, lighting, and related systems, ensuring seamless integration and optimal performance.
• Implement and Configure Lock Systems : Install and meticulously configure various lock systems (deadbolt, interconnected, and mortise), guaranteeing proper functionality and robust integration with smart home platforms.
• Utilize Power Tool Proficiency : Employ a range of power tools, including drills, die grinders, and routers, to achieve accurate and efficient installations, adhering to safety protocols.
• Conduct Comprehensive Customer Education : Deliver engaging and informative training sessions to customers, empowering them to effectively utilize the Smart Home dashboard, operate smart devices, and navigate the mobile application.
• Provide Expert Technical Support : Respond promptly to technical support inquiries, diagnosing and resolving customer issues related to Smart Home devices, including complex lock-related challenges.
• Optimize Installation and Service Workflows : Proactively schedule and meticulously track all installation and service work, maintaining detailed records and ensuring timely completion.
• Collaborate for Product Improvement : Partner closely with the development team to identify recurring customer issues, contribute to solution development, and enhance the overall user experience.
• Perform On-Site Evaluations : Travel to customer locations to evaluate installation sites and determine the optimal approach for product deployment.
• Establish Subject Matter Expertise : Develop and maintain in-depth knowledge of Smart Home and Offline Lock project deployments, becoming a go-to resource for technical guidance and best practices.
• Ensure Quality Control During Reseller Deployments : Conduct thorough quality control checks during on-site installations performed by Brivo resellers, verifying adherence to standards and ensuring consistent, high-quality results.

Qualifications

This full-time position offers a total compensation package ranging from $60,000 to $65,000. Individual compensation packages are based on job-related skills, experience, qualifications, work location, training, and market conditions. In addition to cash compensation (base salary and, where applicable, incentive or overtime pay), Brivonians enjoy a robust benefits and perks package tailored to their work location. Learn more at www.brivo.com / about / careers.

About Us

Brivo Systems LLC created the cloud-based access control and smart spaces technology category over 20 years ago and remains the global leader serving commercial real estate, multifamily residential, and large distributed enterprises. The company’s comprehensive product ecosystem and open API provide businesses with powerful digital tools to increase security automation, elevate employee and tenant experience, and improve the safety of all people and assets in the built environment. Brivo’s building access platform is now the digital foundation for the world's largest collection of customer facilities, protecting over 600 million square feet across 60 countries. Brivo is privately held and headquartered in Bethesda, Maryland. Learn more at www.Brivo.com

Brivo is an Equal Opportunity / Affirmative Action Employer committed to providing an inclusive work environment. If you require reasonable accommodations during the application or interview process, please contact jobs@brivo.com.

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Salary : $60,000 - $65,000