What are the responsibilities and job description for the Tenant Coordinator position at Brixmor Property Group?
The Tenant Coordinator position reports to the Vice President, Construction; this position is responsible for running smaller Tenant Improvement projects directly and aiding new tenants as they prepare to open their business. The position requires hands on experience with construction, architectural design, permitting, property management and lease administration. Successful performance will be measured by qualitative aspects such as Tenant satisfaction as well as measurable results such as actual vs budgeted rent commencement. This position requires strong negotiating skills, verbal & written communication skills, accuracy and accountability, judgment, and confidentiality. The Tenant Coordinator position functions at a high capacity within the context of a larger team, setting & implementing goals and supporting leasing initiatives.
Responsibilities include, but not limited to:
- Keep watchful eye on budgeted rent commencement dates as it relates to the progress of the tenant and the rent commencement criteria contained in the Lease
- Push to bring individual tenant rent commencement dates prior to budget both when constructing the space or monitoring and assisting tenant through their construction
- Ensure tenant compliance with requirements of the lease – operational and functional
- Ensure tenants understand the specific requirements of the intended property
- Review and approve tenant construction drawings
- Track the permitting and bidding process of the tenant
- Flagging problems with tenants that do not have the financial reserves or professional capability to meet the terms of their lease agreements
- Property site visits to verify tenant construction progress and compliance with approved drawings
- Monitor tenant through certificate of occupancy process and openings
- Update e-Builder with tenant contacts, progress status, critical dates and rent commencement criteria
- Provide Lease Administration pertinent information to administer the Lease including critical dates and documents for the Lease file
- Update Brixmor plan archive with final tenant drawings
- Anticipate potential tenant problems and address them before they become legal or collections issues
- Interact with city officials to maintain good relationships
Required Skills & Experience:
- Strong verbal & written communication skills, ability to communicate clearly with both internal & external customers and at all levels within the Brixmor organization
- Skilled in customer service and tenant relations
- Understanding of contracts/leases
- Understanding of the construction permit process
- Ability to read and understand construction drawings
- Strong administrative writing and reporting skills
- Ability to present self and Brixmor in a professional manner in all customer communications and actions
- Solid time management skills with ability to prioritize, organize and successfully balance multiple tasks and requests
- Must be able to exhibit initiative and work independently
- Must have a strong work ethic and ability to work in a fast-paced environment.
- Must be a team player and work well with Senior Management, tenants, leasing managers, property managers, lease administration, and corporate personnel, architects, contractors and other daily contacts.
- Proficiency with Microsoft Office software
- Ability to work required hours
- Willing and able to travel within region as required
- Experience with eBuilder a plus
- Bachelor’s degree or equivalent work experience
- A minimum of 3 years of Tenant or Landlord-based construction or tenant relations experience including time in the commercial/community shopping center industry
Brixmor offers a hybrid work schedule (first three days of the week in the office, the balance to be used for site and tenant meetings. If no scheduled meetings work from Home is permitted Thursday and Friday’s but at supervisors’ discretion), very competitive pay commensurate with background and responsibilities plus a benefits and perks package that supports career engagement, growth, good health and connection with teammates and our communities.
EOE (Brixmor is an Equal Opportunity Employer)
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