Technical Support Engineer - Chicago Location

Technical Support Engineer

Salary Range: 70,000-80,000, Based on qualifications

About Us:

We are a leading manufacturer of high-quality HVAC motors, delivering innovative and energy-efficient solutions to our global clients. With a strong focus on technology and customer satisfaction, we are seeking a Technical Support Engineer to join our dynamic team and provide exceptional support to our clients and internal teams.

Position Overview:

The Technical Support Engineer will serve as the primary technical resource for customers, distributors, and internal sales teams. You will troubleshoot, diagnose, and resolve technical issues related to HVAC motors and systems, provide product recommendations, and ensure our clients receive top-tier technical assistance.

Duties and Responsibilities:

• Provide on-site (50% travel) and remote engineering design and technical support to assigned customer base.
• Able to travel to visit assigned customers on a regular and occasional short notice basis.
• If not traveling, will report daily to our location in Darien, IL.
• Establish professional working relationships with key customer personnel in Quality Control, Engineering and Purchasing departments.
• Resolve product, manufacturing, and quality issues for assigned customers.
• Clearly communicate all technical information to North American and China based colleagues.
• Review technical documents such as lab test reports, prints, engineering specifications, PPAP/PAPSO files and make improvements if necessary.
• Host project review meetings with colleagues and customers. Then follow up with action items until their closure.
• Test, analyze, identify issues, generate reports, and repair electric motor product failures.

Requirements:

• A BS degree in EE, ME, Engineering Technology or a similar field.
• 1 year of experience in engineering field, preferably in direct customer support, motor manufacturing and applications, or HVAC application area.
• Self-starter, well-organized, attention to detail, and able to work independently in a rapid paced environment.
• Able to relate to all levels of both customer production facilities and 3PL warehouse organizations.
• Motor manufacturing and applications, and HVAC application experiences are big pluses.
• Able to use mechanical test equipment and hand tools.
• Good computer skills, proficiency in Microsoft Office and general PC operations.
• Willing and able to perform physical work, i.e., lifting, bending, handling and testing motors up to 20 lbs., walking through plants and warehouses, etc.
• Flexible schedule to allow after business hour work.
• Good driving record and credit.
• Excellent verbal and written communication skills. Able to work effectively with different cultures.
• Prior experience involving complex test issues & systems; Ability to troubleshoot and find root cause independently.
• Proficient in reading and interpreting technical drawings, schematics, and specifications.
• Exceptional communication and interpersonal skills with the ability to explain technical concepts to non-technical audiences.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Mandarin speaking is a plus.

Preferred

• 3 -5 years of experience in engineering field, preferably in direct customer support, motor manufacturing and applications, or HVAC application area.
• Experience with test instrumentation and test & measurement equipment.
• Experience with electronic design, circuit board design and circuit board manufacturing.

Additional Details:

• Provide on-site (50% travel) and remote engineering design and technical support to assigned customer base.
• This position works under pressure of deadlines with interruptions occurring regularly.
• Travel is required, by car or air, to visit customer locations.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and career development.
• A supportive and innovative work environment.
• Access to cutting-edge technologies and training.