Technical Customer Support

Are you a friendly, upbeat professional who loves helping others? Do you thrive in a customer support role and enjoy building relationships? We’re looking for a Technical Customer Support Specialist in the Alpharetta, Milton, or South Forsyth area who can work onsite five days a week. If you’re passionate about great customer support, we’d love to hear from you!

Job Summary:

We are seeking a Technical Support Specialist to serve as the first point of contact for customers, delivering top-tier support for a fleet and prepaid card platform. This role involves handling 15-20 customer interactions daily, troubleshooting technical issues, managing account updates, and onboarding new users. The ideal candidate will ensure a seamless and efficient customer experience while providing expert guidance on platform features.

Key Responsibilities:

🔹 Customer Support & Issue Resolution

• Respond to customer inquiries via phone and email, providing knowledgeable assistance on fleet card solutions.
• Troubleshoot technical issues and deliver timely, effective resolutions.
• Educate users on platform functionality, best practices, and account management.
• Assist with monthly billing, reconciliation, and transaction inquiries.

🔹 Account Management & Updates

• Process account modifications, including user details, security settings, and spending limits.
• Ensure accurate maintenance of customer records within the system.
• Support customers with billing concerns and transaction discrepancies.

🔹 Onboarding & Training

• Guide new customers through the card activation and onboarding process.
• Conduct training sessions on platform navigation, reporting, and security features.
• Ensure a smooth transition for new users onto the prepaid card services.

🔹 Documentation & Process Improvement

• Maintain detailed records of customer interactions and recurring issues to drive process enhancements.
• Collaborate with internal teams to improve the overall customer support experience.
• Stay informed on industry trends and new company solutions.

Qualifications & Skills:

✔️ 2–5 years of experience in technical support or customer service.

✔️ Strong problem-solving abilities and excellent communication skills.

✔️ Ability to multitask while delivering high-quality customer service.

✔️ Experience with CRM systems and account management tools.

✔️ Tech-savvy with a passion for learning new platforms and solutions.

✔️ Ability to work both independently and collaboratively.

If you thrive in a family family-friendly environment, are passionate about delivering exceptional customer support, and are open to working onsite 5 days a week, we encourage you to apply!