What are the responsibilities and job description for the L2 Support Engineer position at BroadAxis?
Job Description
Job Title : L2 Support Engineer
Location : New York, NY (Onsite)
Contract Duration : 12 Months
Job Summary :
A global leader in financial services is seeking a skilled and experienced L2 Support Engineer to join their front-office support team. This role involves troubleshooting, optimizing, and bug-fixing existing systems, with a focus on maintaining high performance, scalability, and reliability. The ideal candidate will bring hands-on experience in application support and development, particularly within banking or investment banking environments.
Primary Responsibilities :
- Provide front-line support, troubleshooting, and bug-fixing to ensure system reliability and high performance.
- Handle escalation of issues to L3, raising incidents, and coordinating communication with stakeholders.
- Collaborate with the development team for issue resolution and incident management, working closely with them through coderpad and technical interviews.
- Manage impact analysis, escalate critical issues to management, and work proactively with development to address recurring issues.
- Support the transformation of systems through in-depth analysis, debugging, and problem-solving.
Required Qualifications :
Preferred Skills :
L2 Role Criteria :
