What are the responsibilities and job description for the Service Admin position at Broadley's Plumbing, Heating & Air Conditioning?
Broadley's is accepting applications for an experienced Service Administrator who will work as part of the Service Department team to provide excellent customer service to our customer base. Broadley's Plumbing, Heating & Air Conditioning has been family owned and operated since 1911, and continues the tradition of providing excellent HVAC and Plumbing services to our communities in southern New Jersey.
Job Title : Service Administrator
Department : Service
Reports to : Service Manager
Work Hours : 7 : 30am - 4 : 30pm, Monday through Friday, with On-Call rotation schedule.
Pay Scale : Starting at $40,000 base annually; Plus Benefits Package and Spif Program. Salary based on experience.
Benefits : We offer a comprehensive benefits package including Full Family Health Coverage, with dental and vision; All Major Holidays Paid plus a PTO Vacation Package.
Position Summary : This role acts as a back up to the service dispatcher as needed to maintain the Service Technicians daily schedules and dispatch the technicians as service calls are completed. Assist in taking incoming customers calls and creating dispatch tickets as service calls are received. Handle dispatch related functions in the service dispatcher's absence during lunch, breaks, vacation, etc. As the Service Admin, this role will maintain the customer database with current information, process billing, timecards, service invoices, and warranty part returns.
Required Qualifications :
- Advanced customer service skills.
- Ability to multi-task
- Organized
- Geographical knowledge of service area or map reading skills
- Knowledge of industry is recommended but not required
- Computer skills
- High school diploma or general education degree (GED)
- Two to Five years related experience and / or training in customer service, call taking, dispatching or project management or equivalent combination of education and experience
Qualifications desired :
Daily Duties :
Salary : $40,000