Microsoft Dynamics 365 Developer

Role: MS Dynamics 365 Developer

Location: Glenview, IL / ONSITE

Job Type: Long Term Contract With potential extension.

Contract : W2 Only

Key Responsibilities Solution Development:

Customize and configure Dynamics 365 Customer Service to meet specific business requirements, including workflows, entities, and integrations.

Requirement Analysis: Collaborate with business analysts and stakeholders to understand customer service processes and translate them into technical solutions.

Custom Development: Develop custom plugins, workflows, and scripts using Dynamics 365 SDK, C#, JavaScript, and Power Automate.

Integration: Integrate Dynamics 365 Customer Service with external systems and third-party applications using Azure Logic Apps, Dataverse, or APIs.

Testing and Quality Assurance: Conduct rigorous testing of developed solutions to ensure they meet quality standards and user requirements. Performance Optimization: Analyze and optimize Dynamics 365 configurations for performance and scalability.

Documentation and Support: Prepare technical documentation and provide ongoing support to ensure seamless operation of the solutions.

Skills and Qualifications Educational Background:

Bachelor’s degree in computer science, Information Technology, or related field. Experience: 5-8 years of hands-on experience with Dynamics 365 Customer Service or other modules within the Dynamics 365 suite. Strong understanding of customer service processes and workflows.

Technical Expertise:

Proficiency in Dynamics 365 customization, configuration, and development. Experience with Power Platform tools (Power Apps, Power Automate). Knowledge of Dynamics 365 SDK, C#, JavaScript, and FetchXML.

Familiarity with Azure services such as Logic Apps and Application Insights. Problem-Solving: Strong analytical and troubleshooting skills to resolve technical issues quickly and efficiently.

Communication:

Excellent communication and collaboration skills to work effectively with cross-functional teams. Certifications: Microsoft certifications in Dynamics 365 or Power Platform are highly desirable.

Preferred Qualifications Experience with Omnichannel for Customer Service. Familiarity with AI Builder, Virtual Agents, or other AI-powered tools within the Microsoft ecosystem. Knowledge of Agile methodologies and DevOps tools for CI/CD pipelines. Understanding of data security and compliance requirements in CRM systems.

Job Types: Full-time, Contract

Pay: $55.00 - $60.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $55 - $60