Outdoor Guide

Job description

Broadmoor Outfitters Guide

Title: Outdoor Guide

You deliver unparalleled hospitality and experiences as an outdoor guide, ensuring our guests receive world-class adventures.

Who are the Broadmoor Outfitters?

Founded in the early 90s, Broadmoor Outfitters has grown from a modest family operation to a premier provider of outdoor experiences. With a commitment to excellence and safety, our experienced guides have shaped our identity, offering diverse activities for all levels of adventurers. Over the years, we've embraced hospitality with outdoor adventure, creating lasting memories through hikes, bike tours, team-building retreats, and many other outdoor activities.

At the heart of our team is an unwavering commitment to excellence. We don't just work; we thrive because the outdoors is more than a workplace—it's our passion. Fun and safety go hand in hand for us, and with an intimate knowledge of Colorado Springs, we turn every experience into an unforgettable adventure.

Our mission is clear: to provide our guests with the absolute best, made possible by fostering the best opportunities for our team. We're dedicated to cultivating our team into genuine outdoor professionals, ensuring success in every aspect of their journey. Our guiding principles—safety, unparalleled hospitality, leadership, and growth—are the cornerstones of an extraordinary work environment in which we take pride.

As the company continues to expand, our team propels this growth forward. Join us in this dynamic environment where we don't just follow the path; we create it.

What is the Interview Process?

You can expect a unique and in-depth interview process. Over 3-4 weeks, you will complete three interviews. The first two interviews are conducted remotely with our leadership team. The third interview will be with our Senior Guides and Guide Instructors. During the third interview, you must teach a topic of your choice and receive feedback from our Senior Guides and Guide Instructors. Ultimately, our guides make the decision. Suppose you are looking for a job in a hurry. This might not be a good fit for you. We take great pride in the team and the community we have created and have found this to be the best process.

What is training like?

We do a two-week training process followed by a week of shadowing our Senior Guides and Guide Instructors. There are three days of unpaid training. This is during your Wilderness First-Aid and CPR training, which is free of charge. This course is valued between $350 and $400 if you were to take it on your own. The other training days include learning basic bike mechanic skills, leadership training, client care, guiding E-bike tours, facilitating the Wild West Experience, guided hiking, team building events, driver training, and overall orientation of the Broadmoor Outfitters and Broadmoor Hotel. Training days are from 9:00 a.m.-5:30 p.m. Trainees can expect to be outside all day and must come prepared for variable weather conditions. After training and shadowing, trainees must complete a “check ride” to guide tours independently. Training can be strenuous. We encourage all trainees to be relatively physically fit. Trainees must be available for all training.

Job description:

Join our team as an Outdoor Tour Guide in the stunning Colorado Springs! Whether you’re organizing exciting corporate team-building events or guiding adrenaline-pumping bike rides down a 14,000-foot mountain, every day promises adventure and unforgettable experiences. Our tours offer something for everyone—rock climbing, mountain biking, guided hikes, electric bike tours, archery, tomahawk throwing, team-building activities, and even falconry lessons.

This role perfectly balances independence and teamwork, keeping things fresh, challenging, and rewarding. We’re proud to offer competitive pay, great benefits, and plenty of opportunities for professional growth through ongoing training. This could be the perfect fit for you if you thrive in a fast-paced environment and love creating memorable outdoor experiences.

If you value variety, love educating others about the great outdoors, and are committed to delivering 5-star customer service, we’d love to have you on our team. And it’s not just us saying we’re great—we’ve been recognized as one of TripAdvisor's Top 10 things to do in the world!

You will succeed in this position if you can:

• Provide educational, entertaining, and safe outdoor experiences.
• Learn how to facilitate a variety of outdoor experiences.
• Serve as a role model for our guests and other team members.
• Educate guests on all that Broadmoor Outfitters has to offer.
• Learn and perform industry best practices.
• Document the guest’s experience with photos.
• Take care and maintain personal protective equipment and program equipment.
• Check-in guests, ensure waivers are completed, and collect payment using booking software.
• Provide top-notch customer service and hospitality through face-to-face interactions, emails, and phone calls.
• Properly and consistently set up and break down tours.
• Help with vehicle washing and fueling.
• Work with your leadership team to develop, maintain, and create new and existing programs.
• Project a fun and energetic personality.
• Have dedication to your team.
• Maintain personal hygiene and an overall commitment to self-care.
• Strong time management skills.
• Create goals and work towards them.
• Make independent and informed decisions.
• Put safety first above all.

What we offer:

Broadmoor Outfitters is an industry leader in providing competitive pay and work benefits. Below are a few of the top benefits we offer.

• Benefits: After a year of full-time work, team members are eligible for Health care insurance through Blue Cross Blue Shield and 401k plans that include access to a financial advisor.
• Career development: We offer in-house training and support our team seeking higher certifications such as Single Pitch Instructor, Wilderness First Responder, and Ride Leader.
• Flexible work schedule
• Pro Deals with some of the biggest name brands in the outdoor industry.
• Gear. You will have access to high-end equipment even on your days off.
• Pay. With our unique service charge pay structure and potential for cash-in-hand tips, there is no cap on how much you can make.

What You Need to Offer:

Required:

• You must be able to lift 55 lbs over your head.
• The ability to work as a part of a team but problem-solve independently.
• Ability to work in a fast-paced work environment.
• Comfortable driving a variety of vehicles, including a 15-passenger van.
• Able to remain flexible regarding guests' requests and changes as they occur.
• Customer Service skills
• CPR/First Aid training or willingness to obtain the certification upon hire.
• Ability to work in varying weather conditions.
• No more than one time off request lasting more than 7 days between June 1st and September 30th.

Preferred:

• Wide range of technical skills in one or more of the following: mountain biking, rock climbing, hiking, stand-up paddle boarding, or archery
• Familiar with Leave No Trace principles
• A Valid Wilderness First Aid
• Experience driving a 15-passenger van
• Prior experience guiding outdoor activities.

Highly Preferred:

• Certification from an accredited association or origination such as the American Mountain Guide Association, International Mountain Bike Association, National Outdoor Leadership School, or American Canoe Association.
• Pursuing or completing a college degree in Recreation Management, Outdoor Pursuits, Experiential Education, or a similar study.
• A Valid Wilderness First Responder
• Previous experience professionally guiding
• Bike technician skills

When Do I start?

We are currently recruiting for our 2025 Summer Season. You need to be available for training starting May 13th, 2025. This is a firm date. If you can not make this time frame, respectfully do not apply.

When will the season end?

Broadmoor Outfitters is open year-round. However, we are a demand-driven business with the most demand from June to September. Many of our team members are seasonal and start leaving around the middle of August to return to school or at the end of October to pursue other employment. Occasionally, we do have some team members stay with us year-round. We appreciate our team and do our best to provide hours when possible. We are proud of how many team members return each summer.

Who Should Apply?

This opportunity is ideal for students seeking meaningful summer work or a college internship, offering a chance to blend education with hands-on experience. It's equally well-suited for seasoned outdoor professionals eager to enhance their expertise through professional guiding. Those with a customer service and hospitality background will find their skills seamlessly aligning with the role. Additionally, it caters to schoolteachers aiming to bring their expertise outdoors and infuse a dynamic outdoor teaching component into their careers.

Job Types: Full-time, Part-time, Temporary, Internship

Pay: $14.81 - $28.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Professional development assistance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Evening shift
• Weekends as needed

Supplemental Pay:

• Commission pay
• Tips

Application Question(s):

• Are you available for training starting May 13th, 2025?

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $15 - $28