What are the responsibilities and job description for the Quality Assurance Specialist position at Broadridge Financial Solutions , Inc.?
Company Overview
Broadridge Financial Solutions, Inc. is a global fintech leader delivering technology-driven solutions that drive digital transformation for banks, broker-dealers, asset and wealth managers and public companies.
We enable better financial lives by providing the critical infrastructure that powers investing, corporate governance and communications.
A certified Great Place to Work, Broadridge is part of the S&P 500 Index, employing over 14,000 associates in 21 countries.
Compensation Range: The estimated annual salary for this position is between $41,600 to $45,760.
Job Description:
Role Summary:
The Business Quality Control Rep will engage in monitoring emails, job queues, and manual requests which require quality control task/review to be performed within a set timeline (Service Level Agreement).
You will review and monitor the quality of electronic and printed Proxies and Transfer Agent documents, including high-profile jobs, utilizing web and mainframe applications to do proper quality testing.
Key Responsibilities:
- Review and monitor the quality of electronic and printed Proxies and Transfer Agent documents
- Utilize web and mainframe applications to do proper quality testing
- Interact effectively with various departments to provide feedback on review results on a timely manner
- Follow department procedures to ensure quality work on all tasks
- Assist in the development of new procedures for quality assurance and offer suggestions for improvement
- Provide timely analysis and feedback to management/peers regarding potential issues
- Multitask between report and processes
- Responsible for ensuring all review productivity is accurately and timely logged into sharepoint and/or shared server folder locations
- Maintain 100% accuracy on all quality control or audit processes conducted
Qualifications:
Requirements:
- High School/Associates degree or equivalent experience preferred
- Experience in Quality Assurance or Quality Control is preferred
- Strong Verbal and written communication skills
- Proficient in Microsoft Office applications (Including Outlook and Excel)
- Proficiency in time management, organizational, interpersonal skills
- Able to work in a high-pace and high-volume environment
- Ability to work independently and execute job priorities under time constraints
- Ability to work overtime and weekends as needed
Salary : $41,600 - $45,760
