What are the responsibilities and job description for the Client Services Representative - Contract (Hybrid-Flexible Option) position at Broadridge?
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
Broadridge is growing! We are seeking a contract Client Services Representative to join our dynamic team based in Phoenix, AZ. In this role, you will work closely with a diverse and inclusive group of team members within our fast-paced and evolving industry. Our team works in a client-facing capacity with Issuers and Law Firms to make it as easy of an experience as possible to post both mandatory and voluntary disclosures with the SEC (Securities and Exchange Commission). On this team, you will guide clients over the phone, and provide top tier customer service. You will also process the administrative task of converting various disclosure documents into compliant, well-formatted files to be disseminated on the EDGAR platform (Electronic Data Gathering, Analysis, & Retrieval).
This is a temporary contract position expected last approximately 12 months, with the potential to go permanent. The work hours are Monday - Friday, 8 AM - 5 PM Arizona time. We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work remotely.
Responsibilities:
Provide world-class customer service by communicating with clients through email, phone, and various other sources of client requests
As one of the largest financial printers, readily identify and service all client needs to fulfill the electronic transmission of their sensitive documents to the SEC
Apply a robust knowledge of SEC guidelines and EDGAR rule specifications to ensure successful client disclosures, which includes continual learning on the job as EDGAR regulations evolve
Daily use of Microsoft Office suite and internal group of applications
Convert documents from various file types including Word, Excel. Powerpoint, and PDF into HTML format
Process live submission of documents with the SEC using proprietary Broadridge software
Requirements:
Bachelor’s degree or equivalent experience preferred
1-2 years of experience with customer service and administrative task management
Knowledge of financial industry a plus, but not required
Strong written and verbal communication skills, with a high attention to detail
Comfortable speaking with senior management, Board members, Partners/Attorneys
Understanding of process management, and ability to work with tight deadlines
Ability to remain on phone calls for extended periods of time
The pay rate for this position is $18.00 - $20.00 per hour. Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.
US applicants: Click here to view the EEOC "Know Your Rights" poster.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.
Salary : $18 - $20
