What are the responsibilities and job description for the Support Analyst (Hybrid) position at Broadridge?
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.
In this role, you'll be on a team acting as one of the main points of contact for all Broadridge Investment Management Solutions (BIMS) clients, including hedge funds, wealth managers and traditional asset managers. You will interact directly with traders, trade support, operations, and IT groups daily to support their use of BIMS products and services. Succeeding in this role requires balancing knowledge of the financial industry, technology, and our applications to ensure our clients systems are operationally ready each day and any issues are addressed in a timely and effective manner.
As a service delivery team member, you will have a significant impact on the client's organization and their ability to do business in an efficient and timely manner. You will accomplish this impact through proper issue tracking, providing excellent internal and client communication, timely resolution, or escalation of client issues.
We are made up of high performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you’ll be assigned to a Broadridge office and given the flexibility to work from home.
Primary Responsibilities:
- Serve as front line of support for all trading inquiries- troubleshoot, triage, and manage issues from point of origin to resolution
- Define, present, and implement solutions in the form of business process changes and/or business requirement
- Ensure an excellent client experience by providing proactive, timely and efficient communication regarding the impact, current status and next steps of issues being researched
- Act as a liaison between the client and internal departments in facilitating issue resolution and/or software delivery; work with Relationship Managers to advocate for client specific product functional requests and changes
- Work with the manager to handle issue backlog, monitor and assign issues as reported by clients
- Build and maintain client relationships and maintain superior levels of client satisfaction
Essential Qualifications:
- 1-3 years of experience in financial technology and/or the investment industry ideally in a client-facing role
- Understanding of financial markets, trading, and risk management
- Knowledge of XML/L/Java/VB including the ability to read simple scripts
- Ability to read SQL scripts and stored procedures
- Knowledge of ETL-ability to follow data as it comes in from a vendor and to a database
- Strong written and verbal communication skills and ability to multi-task
- BS/BA degree in Computer Science, Technology, Finance, or related field
Salary range $60,000.00 - $65,000.00. Bonus Eligible.
Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Please visit
www.broadridgebenefits.com
for more information on our comprehensive benefit offerings
#LI-MJ1
Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.
We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates diversity in all its dimensions.
Disability Assistance
We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click
here
to view the "EEO is the Law" poster.
If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to
BRcareers@broadridge.com
.Salary : $60,000 - $65,000
