Care Manager - Tailored Care Management (TCM) Team

PLEASE NOTE: A bachelors degree in a human services field is required for this role. We are unable to consider candidates that do not meet this requirement. Please see the "educational requirements" section for details.

Job Description:
Broadstep Behavioral Health is hiring a Care Manager for our Tailored Care Management (TCM) team in Supply, NC. This role requires some travel supporting clients in New Hanover and Pender County. The Behavioral Health and Intellectual/Developmental Disability (I/DD) Tailored Care Management (TCM) model reflects the goal of whole-person care management in NC Medicaid Managed Care. Provider-based care management promotes integrated care and offers beneficiaries a choice in how they receive care management.

About the Company:
Broadstep has been a leader in providing a continuum of physical, emotional, and mental support for children and adults with intellectual and developmental disabilities (I/DD), mental illness, and co-occurring disorders for over 45 years.
Broadstep’s North Carolina business provides community-based mental health and substance abuse programs focused on the concept of whole person care and wellness. We are CARF Accredited.

Go to https://www.broadstep.com/ to learn more about the company.

Job Type: This is a full-time hybrid role (this is not a remote position).

Schedule: M-F, 8am-5pm (with some flexibility)

Job Location: This role is based out of our Supply, NC office with a hybrid schedule with travel to New Hanover and Pender County.

Job Duties:

• Develop care management comprehensive assessments and care plans/individual support plans with beneficiaries
• Coordinate/refer/monitor all services (medical, pharmacy, behavioral health, waiver services, food, housing, transportation, community resource supports)
• Support beneficiaries in a crisis (with planning supports)
• Arrange for annual physicals
• Innovations and TBI waiver care coordination (if applicable)
• Convene and consult with a multidisciplinary care team
• Provide management for beneficiaries with chronic, high-risk, high-cost care management needs
• Help with medication monitoring
• Address unmet health-related resource needs
• Educate on chronic health conditions and support self-health management (eating healthier; helping you join a diabetes prevention program)
• Monitor Hospital Admission Discharge and Transfer (ADT) alerts and ensure beneficiaries with any admissions, discharges or transfers are followed
• Support transitions out of hospitals and nursing facilities

Educational Requirements:

• A bachelor's degree in a field related to health, psychology, sociology, social work, nursing or another relevant human services area, or licensure as an registered nurse.

Required Experience:

• Two years of experience working directly with individuals with behavioral health conditions (if serving members with behavioral health needs) or with I/DD or a TBI condition(s) and
• For Care managers serving members with LTSS needs: two years of prior LTSS and/or HCBS coordination, care delivery monitoring, and care management experience, in addition to the requirements cited above.

What We Offer:

• Dayforce Wallet: early access to the money you’ve earned from hours you’ve already worked, before payday!
• Paid Time Off: 4 weeks of PTO in your first year!
• Paid Holidays
• Medical/Dental and Vision Insurance
• 401(k) retirement savings program
• Life Insurance
• Training: Free CPR, first aid, and job-specific training opportunities
• Continuing Education Courses (if applicable to role)

Broadstep, Inc. is an Equal Employment Opportunity Employer, prohibits discrimination based on the following protected categories: race, creed, color, national origin, nationality, ancestry, age, sex/gender, marital status, civil status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, or disability.

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