What are the responsibilities and job description for the Service Support Specialist position at Broadway Equipment Company?
Job Summary
We are looking for a full-time employee to be an Service Support Specialist. Our Service Department receives all incoming service calls from around the country and dispatches the territory service technician if the problem cannot be solved over the phone, among many other functions.
Pay: $21.00 - $23.00 per hour
Benefits
- Competitive hourly rate with the potential for overtime
- Paid Holidays
- Retirement Savings Plans
- Medical and Dental Insurance
- 401(k) Match
- Health savings account
- Paid time off
- Personal Time Off
Responsibilities
- Dispatching field service technicians
- Communicating issues with equipment and providing solutions
- Prepare work estimates to customers
- Take parts orders from technicians and customers
- Evaluate service technician job orders
- Submit technician job orders for billing
- Keep records of existing customers
Qualifications and Skills
- Understanding mechanical components and repairs preferred
- Industrial repair experience preferred
- Understanding electrical components
- Customer Service Skills
- No Manager Experience Required
About Us: Broadway Equipment Company is a family-owned car wash manufacturer based out of Minneapolis, Minnesota that has been in business for over 40 years selling to car dealerships worldwide.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Job Type: Full-time
Pay: $21.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $21 - $23
