Level 1 IT Technician

Our Family

Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more.

Key Responsibilities

• Serve as the initial point of contact for IT support requests, handling basic technical issues related to hardware, software, and network connectivity.
• Diagnose and resolve common technical problems, escalating complex issues to higher support levels when necessary.
• Set up, configure, and maintain computer systems, including installing operating systems and necessary software applications.
• Provide guidance and training to end-users on standard IT procedures and best practices.
• Document support activities and solutions in the IT service management system.
• Collaborate with team members to improve support processes and enhance user satisfaction.
  
  

Qualifications

• High school diploma or equivalent; an associate or bachelor's degree in information technology or a related field is a plus.
• Basic understanding of computer hardware, operating systems, networking (e.g., Windows, Linux & network - fundamentals), and common software applications.
• Excellent problem-solving skills and the ability to troubleshoot technical issues effectively.
• Strong communication and interpersonal skills, with a customer-oriented approach.
• Ability to work both independently and as part of a team.
• Prior experience in a technical support or help desk role is advantageous but not required.
  
  

Certifications (Preferred But Not Required)

• CompTIA IT Fundamentals (ITF )
• Microsoft Certified: Windows Operating System Fundamentals
• Cisco Certified Network Associate (CCNA)
  
  

Benefits

• Medical, Dental and Vision
• Company paid Group Term Life Insurance
• 401 (k) Retirement savings plan (company match)
• Paid vacation, sick/personal time and floating holidays
• Paid Holidays
  
  

Additional Information: This position offers an excellent opportunity for individuals looking to start or advance their careers in IT support. We provide a supportive environment with opportunities for professional development and growth as you will have an opportunity to work with Level 2, 3 and management level tasks.

Why Broadway?

We aim to provide our employees with a family-oriented atmosphere, where they are encouraged and motivated in a comfortable setting, while still being given the proper tools to grow within the company. As we experience rapid growth each year, we strive to assure our employees grow with us. Our company welcomes both those who have industry experience and those who are interested in learning about the facility maintenance business. We offer extensive training to new hires, providing them with the skill set needed to succeed. Our goal is to not only to provide exceptional customer service to our clients, but also to create an environment where employees flourish.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status

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