What are the responsibilities and job description for the Data Intelligence Analyst position at Broadway Support Services?
About Us
Broadway Support Services is an affiliate company of one of the US's largest and most reputable debt settlement companies. We’re all about helping our customers through a tough financial time in their lives with education and individual customer service. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.
Overview
Broadway Support Services is currently seeking a highly motivated, analytical, and passionate Business Intelligence Process Analyst to help streamline the efforts of the product, development and data science teams. This fast-paced role will be responsible for 1) building and maintaining a repository of "as-is" and “future state” system process documentation to help the company make informed decisions. 2) Recommending system improvements that can help improve operations. The successful candidate will be an excellent communicator and facilitator of business requirement gathering, curious problem solver, and collaborative teammate who thrives in highly-agile, cross-functional team environments. The candidate must be comfortable speaking to both business and technical audiences and have a solid understanding of Salesforce and BPMN.
Responsibilities
- Develop an understating of customer’s journey form first touch to completion and the underlying systems that support the journey by working closely with departmental stakeholders, review API and build documentation (where it exists) and evaluate system inputs and outputs
- Own process documentation function. Work closely with the product team to build and maintain system workflows for “current state” systems using business process modeling notation (BPMN)
- Make business process improvement recommendations based on analysis of “current state” workflows
- Build future state workflows for each new software feature to be released
- Ensure that models are closely aligned with system architecture as the models will be used a s a basis for code development to support the processes
- Be fiercely competitive and maintain a sense of urgency, creativity, and curiosity for how to continue to improve internal and customer facing processes
Qualifications
- 3 years of active/hands-on experience using Business Process Modeling Notation, preferably in a highly agile environment
- 2 years of hands on experience documenting processes in a highly customized instance of Salesforce or a similar CRM
- Extensive experience with a Business Process modeling tools (Visio, Draw.io, JBPM, etc.) and familiarity with agile methodology
- Bachelor's degree in a technical discipline (Physics, Applied Mathematics, Statistics, Computer Science, Industrial Engineering or similar) is highly preferred
- Ability to work closely with IT peers and business/operational professionals to capture the details of various processes at a level that reflects the actual flow within the technical stack
- Independent and comfortable in a fast paced, ambiguous and often multi-directional work environment
- Strong organizational skills and attention to detail
- Powerful communicator with the ability to engage and influence senior leadership
- Strong desire to learn and contribute solutions and ideas to a broad team
- Knowledge of Consumer Finance is not essential, but experience may provide a candidate with some advantage
- Familiarity with Lightning, Apex and SOQL is a strong plus
- The employee is expected to be punctual and ready to report to work on a consistent basis
- The employee will be exposed to a fast-paced environment and is expected to be able to adjust accordingly
Benefits
Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes:
- Law Benefits
- Private insurance
- Referral Program
- Transportation (Starting at 4:00 PM)
- Massive Growth Opportunities
- Continuous development
- Privileged location (City Center)
- Great Work Environment
