What are the responsibilities and job description for the Collector/Resolution Specialist position at Brock & Scott PLLC?
We are seeking a highly motivated resolution specialist/collector to join our team. The ideal candidate will have 1-2 years of experience in collections / customer service, as well as strong communication and negotiation skills.
Responsibilities:
- Contact debtors by phone, email, and/or mail to negotiate payment arrangements.
- Document all collection efforts and maintain accurate records of debtor communications.
- Research debtor accounts and make recommendations for next steps.
- Handle inbound calls and respond to debtor inquiries and payments where necessary.
