What are the responsibilities and job description for the Customer Service Representative position at Brockman Site Development?
Now Hiring! Customer Service Representative
Job Type Full time / On-site
Schedule Monday - Friday 8am-5pm
Salary $17 - $20 / hour.
Location Wiscasset, ME.
What’s In It for You
Cunningham Security, a growing family on business since 1983, that offers customizable and unique commercial and residential security solutions, is seeking an experienced customer service professional.
Job Summary
Customer service representatives are the voice of the business. You'll be interacting with customers on a wide range of troubleshooting and customer support issues. This is a position where you will always be learning and growing. It can be both fun and challenging, but no two days will be the same. The ideal candidate will feel a sense of reward assisting clients day-to-day, with this critical life safety devices. Responsibilities will include, but are not limited to, answering phone calls, monitoring and responding to customer emails in a timely manner and researching/answering customer inquiries.
What You’ll Do
Job Type Full time / On-site
Schedule Monday - Friday 8am-5pm
Salary $17 - $20 / hour.
Location Wiscasset, ME.
What’s In It for You
- Short & Long-Term Disability.
- Medical/Dental.
- Vision Plan.
- Paid Time Off.
- Retirement Plan.
Cunningham Security, a growing family on business since 1983, that offers customizable and unique commercial and residential security solutions, is seeking an experienced customer service professional.
Job Summary
Customer service representatives are the voice of the business. You'll be interacting with customers on a wide range of troubleshooting and customer support issues. This is a position where you will always be learning and growing. It can be both fun and challenging, but no two days will be the same. The ideal candidate will feel a sense of reward assisting clients day-to-day, with this critical life safety devices. Responsibilities will include, but are not limited to, answering phone calls, monitoring and responding to customer emails in a timely manner and researching/answering customer inquiries.
What You’ll Do
- Answer incoming customer calls for a customer base of 12k
- Follow up with customers as needed.
- Review daily alarm activity reports.
- Basic alarm system troubleshooting.
- High School diploma or equivalent.
- High attention to detail.
- Ability to multi-task and switch gears quickly throughout the day without losing details.
- A positive attitude and excellent communication skills are essential.
- Ability to develop solutions for customers through phone/email communications.
- Customer service experience. Phone experience is a plus.
- Microsoft suite experience and ability to learn our CRM System.
Salary : $17 - $20
