Service Manager

NOW HIRING!

Service Manager

Location Tempe, AZ

About the Role

Aquafinity is seeking a highly skilled and experienced Service Manager to lead our technical service operations within their designated territory. This role is pivotal in ensuring exceptional service quality, technical training, and customer support. The Service Manager will oversee technicians, support service growth, and work collaboratively with the sales and service departments to expand and optimize our service network.

Key Responsibilities

• Technical Service & Support
• Provide on-site and remote technical service to existing customers.
• Offer technical expertise to customers and regional territory managers.
• Assist in monitoring region budgets, tracking expenses, and managing revenue growth.
• Team Leadership & Training
• Oversee daily operations of technicians, including hiring, training, performance evaluation, and discipline.
• Conduct on-site training, ride-alongs, and consultations to ensure technicians meet the highest standards.
• Mentor technicians and support their professional development.
• Service Operations & Growth
• Lead major installation projects and oversee preventative maintenance services.
• Work with the territory manager to expand the service network and increase sales.
• Support vetting and training of contractors to ensure compliance with Aquafinity standards.
• Collaboration & Communication
• Participate in weekly calls with Aquafinity Service Managers to discuss operations and upcoming projects.
• Assist sales representatives with technical knowledge for bids, projects, and sales opportunities.
• Provide inside technical phone support to employees and customers as needed.
  

What We’re Looking For

• Proven experience in service management, technical training, and customer support.
• Strong background in installation, service/repair, and preventative maintenance.
• Leadership experience with the ability to train, mentor, and assess technicians.
• Strong problem-solving skills and ability to manage multiple projects.
• Excellent communication and collaboration skills with both internal teams and customers.
• Willingness to travel within the assigned territory.
  
  
  

Why Join Aquafinity?

• Be a part of a growing company with opportunities for advancement.
• Work in a leadership role that directly impacts service quality and expansion.
• Competitive salary, benefits, and professional development opportunities.
  
  
  

Ready to take your career to the next level? Apply now and become a key leader in Aquafinity’s service success!